Workplace Experience Manager

Workplace Experience Manager

Jump is deeply committed to fostering a thriving work environment for our people and organizational culture. Our Workplace Experience (WPS) teammembers are key ambassadors of these values ensuring a seamless firstclass office experience.

We are seeking a proactive resourceful and dynamic Workplace Experience Managerto lead workplace across our London office while overseeing workplace services (WPS) across our EMEA locations (Amsterdam Paris and Bristol).

This role requires a strategic and handson leader who thrives in a fastpaced environment and can drive a bestinclass employee experience every day.

Working closely with both the London and Global Workplace Services teamsyou will oversee office operations maintain a highly functional and efficient workspaceand lead a selfdirected and motivated WPS team.Additionally you will proactively partner with internal teamsincluding Tech Services FacilitiesTravel Talent Development Recruiting and HR to create an office environment that aligns with our culture.

What Youll Do

• Lead and supportthe London WPS team while collaborating with global WPS counterparts.
• Establish and maintaineffective communication and strong relationships across the organization to ensure office operations align with our bestinclass employee experience goals.
• Bringinginnovation and fresh points of viewsto challenge the status quo and weave your experience into the Jump Culture.
• Overseeoffice operations to maintain a highly productive and organized work environment.
• Manage and evaluatethirdparty service providers ensuring they meet performance and service level agreements; source alternative providers when necessary.
• Foster a culture of continuous improvementby driving efficiency and innovation in office operations.
• Deliver whiteglove serviceto London leadership and employees ensuring an exceptional workplace experience.
• Collaborate with key internal teams(Tech Services FacilitiesTravel Talent Development Recruiting and HR) to enhance employee engagement workplace culture and retention.
• Provide coaching and feedbackto direct and dottedline reports fostering team development and performance.
• Handle additional responsibilitiesas assigned or needed.

What Youll Bring

• 7 years of experiencein a fastpaced office environment.
• 3 years of managerial experienceleading teams.
• Proven expertise in Office Management(F&BSwag Travel and Events experience welcomed).
• Bachelors degreein a relevant field.
• Exceptional leadership skills with a demonstrated ability to motivate and inspire teams.
• Strong relationshipbuilding and stakeholder management skillsacross various departments.
• Excellent verbal and written communicationskills.
• Highly organized adaptable and solutionorientedwith strong critical thinking abilities.
• A resilient creative problemsolverwho thrives in evolving and fastpaced environments.
• Ability to work independentlyand prioritize competing demands without compromising quality.
• A genuine curiosity empathetic approach and continuous learning mindset.
• A healthy sense of humorand outstanding customer service skills.
• Reliable availabilityto be onsite 5 days a week.

Working Conditions

• Officebased role in London(inoffice presence required).
• Occasional travel to Jump officeswithinEMEA (Amsterdam Paris and Bristol)may be required. Initial training and travel will take place in Chicago.

Why Join Us

At Jump we are passionate about creating an exceptional workplace experience that fosters innovation collaboration and performance. If youre looking to make a significant impact in a highenergy peoplefirst environment!

Benefits include:

• Private Medical Vision and Dental Insurance
• Travel Medical Insurance
• Group Pension Scheme
• Group Life Assurance and Income Protection Schemes
• Paid Parental Leave
• Parking and Commuter Benefits