Customer Service Team Manager
Customer Service Team Manager
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 70000 - 76000
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Position Summary
This position may be eligible for a hybrid work arrangement that may include a partially remote work location consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. The Service Center of Excellence Financial Shared Services unit is comprised of customer service teams that support assigned customer groups and initiate and complete financial transactions on behalf of those customers. The Customer Service Team Manager manages and coordinates a team of accounting technicians providing efficient and highlevel customer service delivery while ensuring competing and conflicting business priorities are met by established deadlines and within appropriate standards and all applicable policies and procedures. This position oversees the endtoend service delivery for multiple financial business functions ensuring that service level agreements (SLAs) are met and continually improved. Manages the daytoday financial and accounting transactions and reporting activities for all assigned customers under monthly and annual deadlines. Ensure that the shared services team consistently delivers highquality efficient and customercentric service to its customers. Works crossfunctionally with various central units and other stakeholders including but not limited to: Accounts Payable Accounts Receivable Controllers Office Accounting Services Procurement university employees and SCE customers.
Required Qualifications Competencies And Experience
Demonstrated understanding of accounts payable and receivable functions; excellent supervisory and analytical skills; solid organizational skills with an attention to detail; substantial knowledge of accounting principles and practices and the rules and regulations governing the processing of fiscal transactions; experience in the use of computerbased financial systems and in troubleshooting system problems and issues; strong written and verbal communication skills. Ability to prepare written and/or technical products which convey concise comprehensive and accurate findings and conform to guidelines. Ability to provide appropriate documentation to support conclusions. Ability to review and edit the work of others. Ability to convey and/or consult on issues of a moderately complex nature in a clear concise and organized manner. Ability to establish effective working relationships that foster organizational success. Ability to modify delivery language or content to suit the characteristics and needs of the audience. Ability to recommend and/or make selection decisions. Ability to develop and implement work plans. Ability to establish performance standards and conduct performance reviews. Ability to participate in the disciplinary and grievance processes as needed. Ability to ensure employees have access to tools and information related to career development opportunities. Ability to actively participate in employee growth and development. Ability to plan and deliver onthejob training.
Preferred Qualifications Competencies And Experience
Experience working at UNC or in higher education and advanced Excel skills (i.e. pivot table lookup nested formulas) are preferred. The ideal candidate will also have knowledge and experience working with PeopleSoft Finance (Connect Carolina) and AiM or other job costing and work order billing systems for facilities services. Demonstrated ability to write precisely and clearly to convey technical financial details and to communicate with customers. Substantial experience in employee supervision and financial transaction management.
This position may be eligible for a hybrid work arrangement that may include a partially remote work location consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station. The Service Center of Excellence Financial Shared Services unit is comprised of customer service teams that support assigned customer groups and initiate and complete financial transactions on behalf of those customers. The Customer Service Team Manager manages and coordinates a team of accounting technicians providing efficient and highlevel customer service delivery while ensuring competing and conflicting business priorities are met by established deadlines and within appropriate standards and all applicable policies and procedures. This position oversees the endtoend service delivery for multiple financial business functions ensuring that service level agreements (SLAs) are met and continually improved. Manages the daytoday financial and accounting transactions and reporting activities for all assigned customers under monthly and annual deadlines. Ensure that the shared services team consistently delivers highquality efficient and customercentric service to its customers. Works crossfunctionally with various central units and other stakeholders including but not limited to: Accounts Payable Accounts Receivable Controllers Office Accounting Services Procurement university employees and SCE customers.
Required Qualifications Competencies And Experience
Demonstrated understanding of accounts payable and receivable functions; excellent supervisory and analytical skills; solid organizational skills with an attention to detail; substantial knowledge of accounting principles and practices and the rules and regulations governing the processing of fiscal transactions; experience in the use of computerbased financial systems and in troubleshooting system problems and issues; strong written and verbal communication skills. Ability to prepare written and/or technical products which convey concise comprehensive and accurate findings and conform to guidelines. Ability to provide appropriate documentation to support conclusions. Ability to review and edit the work of others. Ability to convey and/or consult on issues of a moderately complex nature in a clear concise and organized manner. Ability to establish effective working relationships that foster organizational success. Ability to modify delivery language or content to suit the characteristics and needs of the audience. Ability to recommend and/or make selection decisions. Ability to develop and implement work plans. Ability to establish performance standards and conduct performance reviews. Ability to participate in the disciplinary and grievance processes as needed. Ability to ensure employees have access to tools and information related to career development opportunities. Ability to actively participate in employee growth and development. Ability to plan and deliver onthejob training.
Preferred Qualifications Competencies And Experience
Experience working at UNC or in higher education and advanced Excel skills (i.e. pivot table lookup nested formulas) are preferred. The ideal candidate will also have knowledge and experience working with PeopleSoft Finance (Connect Carolina) and AiM or other job costing and work order billing systems for facilities services. Demonstrated ability to write precisely and clearly to convey technical financial details and to communicate with customers. Substantial experience in employee supervision and financial transaction management.
Required Experience:
Staff IC
Employment Type
Full Time
Key Skills
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