Customer Experience Product Manager
Customer Experience Product Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our culture lifts you upthere is no ego in the way. Our common purpose We all want to win for our customers. We aim to always be evolving dynamic and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
RegularJob Description :
MAIN RESPONSIBILITIES
Accountable for digital delivery and performance for Cogeco Mobile
Lead the endtoend digital lifecycle for Cogeco Mobile from ideation to launch and ongoing optimization.
Lead the Customer Experience journey design and the Business Process Document (BPD) for each key journeys (LBGUPS)
Collaborate with crossfunctional teams including design development marketing QA and stakeholders to define product requirements and specifications.
Organize the squads priorities to deliver iterative improvement ensuring timely and efficient deliveries.
Maintain a prioritized product backlog of user stories and features
Create detailed user stories to feed the UX/UI team as well as the development lifecycle
Translate highlevel business goals into actionable product strategies making datadriven decisions to ensure maximum impact.
Continuously monitor digital performance user feedback and industry trends to identify areas for improvement.
Test these via A/B testing or other options
Make informed decisions based on data user research and market insights to enhance user experience and product success.
Work closely with the development team to ensure accurate implementation of features testing and resolve any technical challenges.
Manage ecommerce sales funnel
ACADEMIC TRAINING
Post secondary degree ideally in marketing digital
WORK EXPERIENCE
5 year relevant experience in digital or product management roles with exposure to processes development & design
5 years in project management
Experienced with a matrix work environment
People management experience
SPECIFIC SKILLS
A team player able to build consensus someone easy to collaborate with but driven to deliver. An iron fist in a velvet glove
A curious and entrepreneurial spirit if something needs to get done figure out how to get it done
An independent person able to work under minimal supervision
Strong ability to multitask and manage multiple projects with different timelines
Ability to figure out what is important from what can wait and prioritize accordingly
Familiar with the google/microsoft suite of products (excel word powerpoint) and Figma
At least 2 years experience in Agile using tools like Jira & Confluence
English is mandatory Bilingual French/English as an asset
#LIHYBRID
Location :
Burlington ONCompany :
Cogeco Connexion IncAt Cogeco we know that different backgrounds perspectives and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine innovate and grow as a company. So we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work were doing our part to build a more equitable workplace and world. From professional development to personal safety Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and wellbeing of our colleagues one of our highest priorities for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process please contact us confidentially at
Required Experience:
IC
Employment Type
Full-Time
