Customer Service Representative - Romania Business Centre
Customer Service Representative - Romania Business Centre
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Job Description
FLS is a leading minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations and have set targets of providing solutions for zeroemissions mining by 2030 with our MissionZero programme. We are building a new Global Business Center (GBC) in Bucharest. Our GBC in Bucharest will provide key services across our business including IT Finance HR Customer Service and our Manufacturing Center of Excellencejust to name a few. At FLS we empower the future of Mining to operate more sustainably and if you want to contribute to this important work lets talk!
We are a globally diverse and multicultural organization with 8000 colleagues operating out of 40 countries earning about 3b EUR in 2023. In addition to a competitive salary and benefit package we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
Job Scope
On this position you will manage the directly daytoday contact with our valued customers developing and retaining customer contacts to build longterm profitable relationships prepare proposals and handle the orders by yourselves or/and along with our technical departments proposal team procurement and shipping functions. Make sure proposals and orders are prepared and submitted in due time ref. our KPIs.
Your responsibilities
Focus on excellence taking ownership of customer experience through proposal and order handling process enhancing overall customer satisfaction.
Develop and maintain relationships with assigned customer accounts.
Prepare proposals to customers of a technical nature by use of PST (Proposal Support Tool) and in close cooperation with the sales manager technical support engineering logistics etc. to ensure the technical information products and pricing are appropriate and correct for customers needs.
Collaborate closely with RSLMs & GPLMs (Regional & Global Product Managers) on pricing & technical questions during proposal and order .
Ensure that proposal and order handling is fulfilling our customers expectations (Response time / Quality / DIFOT).
Place orders receive and submit order acknowledgement on time.
Handle claims minimizing potential negative impact towards our customer while keeping our (FLS) direct cost at a minimum.
Create claims in NCR and/or CCRs in INTELEX
CR to Support the sales teams with sales and pricing history by mastering our BI tools (Business Intelligence).
Ensure Monthly Service Letter are submitted to the customers or site sales biweekly / monthly.
Review Monthly Service Letter and follow up with internal functions throughout our supply chain to ensure that parts and services are delivered on time.
Inform the customers in due time if the orders are delayed.
When dealing with sanctioned or embargo countries ensure compliance with Export control regulations in cooperation with our Trade Compliance Department.
Attend problem solving meetings with the customers (and Sales).
Follow up on overdue receivables in collaboration with our AR Collection team.
You bring
Experience with heavy industries/ Technical background/Understanding of technical aspects
Bachelors degree in Business Administration Engineering Supply Chain Management or a related field.
Strong and excellent oral written and interpersonal communication skill
Good Customer orientation skills
Strong sales financial analytical and problemsolving skills.
Ability to multitask prioritize and manage time effectively
Advanced command of English and one additional language (German/ French/ Portuguese/ Spanish)
We offer
A global network of supportive colleagues and growth opportunities
We encourage applicants of all backgrounds and perspectives to apply the more diverse our employees are the stronger our team is.
As an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply the more diverse our employees are the stronger our team is. In our commitment to equal opportunity and eliminating bias we kindly request that you exclude personal information such as age ethnicity marital status number of children and photographs from your application materials
As an equal opportunity employer FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply the more diverse our employees are the stronger our team is. In our commitment to equal opportunity and eliminating bias we kindly request that you exclude personal information such as age ethnicity marital status number of children and photographs from your application materials.
FLSmidth is the leading supplier of engineering equipment and service solutions to customers in the mining and cement industries for more information please visit FLSmidth/careers
Required Experience:
Unclear Seniority
Employment Type
Full-Time
