drjobs Customer SupportOpers Gen - Experienced Job

Customer SupportOpers Gen - Experienced Job

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1 Vacancy
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Job Location drjobs

Knoxville, TN - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Founded in 1920 Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The companys innovationdriven growth model takes advantage of worldclass technology platforms deep customer engagement and differentiated application development to grow its leading positions in attractive end markets such as transportation building and construction and consumables. As a globally inclusive and diverse company Eastman employs approximately 14000 people around the world and serves customers in more than 100 countries. The company had 2021 revenues of approximately $10.5 billion and is headquartered in Kingsport Tennessee USA. For more information visitwww.eastman.

Responsibilities

Provides new and existing customers with the best possible service in relation to billing inquiries service requests suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines.

Qualifications

Experienced. Requires knowledge and experience in own discipline; performing all duties of assigned role but still acquiring higher level knowledge and skills. Builds knowledge of the organization processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Works with a moderate level of guidance and direction. Impact of work is primarily within own division or site.

Eastman Chemical Company is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristics protected by law.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace where everyone can contribute to their fullest potential each day.


Required Experience:

Senior IC

Employment Type

Full Time

Company Industry

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