Clinical Coordinator
Clinical Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Under the general supervision of the Clinic Manager and the Director Faculty Dental Service Group performs various patient and financial management functions. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff.
Essential Functions
Answer telephones greet patients check in patients for all specialty clinics respond to inquiries schedule and confi.rm patient appointments. Send a new patient packet to the patient. Perform duties related to patient intake; prepare and input patient information and acquire insurance information; verify patient liability for completeness and accuracy. Contact patients by letter or telephone regarding insurance coverage or account balance. Resolve patient dissatisfaction or concerns; refer patient to appropriate individual for problem resolution when necessary. Follow up with patients that have cancelled or failed and reschedule. Follow up with emails and phone calls on a daily basis. Perform all other duties as assigned by the Clinic Manager and/ or Director of Faculty Dental Service Group.
Minimum Qualifications
Knowledge of: Dental terminology and treatments. Dental insurance procedures. Accounts receivable principles. Basic knowledge of Microsoft Word Excel and email systems. Patient management system software. Experience: Minimum of three years of experience in a group practice or dental school setting. Education: High school diploma or equivalent. Working Conditions: Position is fulltime five 5 days per week thirtyseven and onehalf 37.5 hours per week MondayFriday.
Preferred Qualifications
Ability to: Communicate effectively and professionally with faculty staff students and students. Effectively utilize clinic management system to enter and manage patient information. Resolve patient concerns regarding any issue and refer to the proper person to assist. Explain financial obligation for dental procedures when necessary. Compose type edit patient correspondence. Maintain professional composure and demeanor. Pay close attention to details Work independently or as part of a team. Bilingual skills (Spanish) highly desirable. Other: Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Required Experience:
IC
Employment Type
Full-Time
