Patient Registration Representative
Patient Registration Representative
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Salary Not Disclosed
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Job Description
Current Employees:
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The University of Miami UHealth department of Patient Access at the UHealth campus in downtown Miami has exciting opportunities for Patient Access Representatives (Patient Registration Representatives) to work onsite at UHealth Deerfield Beach.
JOB SUMMARY
The Patient Access Representativeprojects a professional and welcoming demeanor and welcomes visitors (i.e. vendors customers patients staff students etc. to the department by promptly greeting them in person or on the telephone and answering or referring their inquiries appropriately.
CORE RESPONSIBILITIES:
- Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations address concerns and optimize experience.
- Perform all onsite patient access registration related functions promptly without compromising patient safety quality service levels and reimbursement.
- Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
- Identify and collect patients selfpay responsibility including copays deductibles coinsurances self pay discount rates global packages and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR Bad Debt and Collection Costs by collecting patients financial responsibility upfront.
- Perform other duties as assigned based on departmental needs.
This list of duties and responsibilities is not intended to be all inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE REQUIREMENTS
- Patient Access Associate: High School Diploma required
- Patient Access Representative 1: High School Diploma requiredand one 1 year of relevant experience required
- Patient Access Representative 2: High School Diploma requiredand two 2 years of relevant experience required
- Patient Access Representative 3: High School Diploma requiredand three 3 years of relevant experience required
Knowledge Skills and Abilities:
- Bilingual (English/Spanish English/Creole English/French English/Arabic) a plus.
- Excellent verbal and written communications skills in English.
- Must possess excellent critical thinking analytical troubleshooting problem resolution and customer service skills.
- Excellent mathematical and cash management skills.
- Knowledge of medical terminology preferred.
- Ability to work as an integral team member under minimal supervision in a fastpaced complex and highly stressful environment.
- Excellent interpersonal skills and ability to work effectively with physicians coworkers other departments and patients of all ages and from across a broad range of cultural and social economic backgrounds.
- Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing Passport HealthWorks Compliance Checker Availity RISPACS CaneCare UMCare Intellidose MCSL Experian and all online verification systems used by contracted payors.
Any appropriate combination of relevant education experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealthUniversity of Miami Health System South Floridas only universitybased health system provides leadingedge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H3Required Experience:
Unclear Seniority
Employment Type
Full-Time
