Automotive Service Advisor
Automotive Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
NorthStar Buick GMC Inc. is currently seeking a fulltime Automotive Service Advisor to join our team in Zelienople Pennsylvania. This individual will be responsible for providing exceptional customer service to our clients and assisting them with their automotive service needs. The ideal candidate has excellent communication skills a passion for customer service and a strong knowledge of the automotive industry. Auto Experience is preferred but not required.
Compensation & Benefits:
- Competitive salary based on experience starting at $65000
- Medical dental and vision insurance
- Paid vacation and sick time
- 401(k) retirement plan company match
- Free lunches on Fridays & Saturdays
- Vehicle Purchase Plans & Discounts
- Training and development opportunities
- Access to GM Service Lane Excellence Program
Responsibilities:
- Greet customers and listen to their automotive service needs
- Consult with customers to determine recommended services and repairs based on vehicle diagnostics
- Provide accurate and timely estimates to customers
- Schedule service appointments and keep customers informed of their vehicles status
- Coordinate with technicians to ensure timely and quality completion of services
- Communicate with customers throughout the service process and address any concerns or questions
- Maintain accurate customer and vehicle records
- Upsell additional services and products as needed
- Follow up with customers after services to ensure satisfaction and address any issues
- Maintain a positive and professional attitude at all times
- Adhere to all company policies and industry regulations
Requirements:
- High school diploma or equivalent
- At least 2 years of experience in an automotive service advisor role
- GM experience preferred but not necessary
- Excellent communication and customer service skills
- Ability to multitask and work in a fastpaced environment
- Proficient with CDK is a plus
- Must be able to work weekends and occasional evenings
- Must be able to work evenings and Saturdays
- Valid drivers license and clean driving record
NorthStar Buick GMC Inc. is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability veteran status or any other protected status as required by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
