Service Center Manager
Service Center Manager
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Salary Not Disclosed
1 Vacancy
Job Description
In this position you will oversee daytoday operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything from handson operational duties to salesmanship and team motivation efforts and if you have the background were looking for we want to talk with you!
Job Responsibilities
As a Customer Service Manager you will manage service center operations and support our customers and our service team presale point of sale and postsale. This is a multiaspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Your specific duties in this role will include:
- Managing internal service center operations to meet/exceed P&L objectives
- Championing the development of leadership competencies that drive individual and team goals
- Meeting customer and shipment metrics including time to fill expediting orders and quoting
- Developing implementing and monitoring programs and activities related to product promotion and inside sales office and warehouse functions and customer service as well measuring the results
- Hiring training and developing service center personnel
- Assisting account managers in the identification acquisition and retention of customers
- Managing inventory receivables expenses and profit/loss accounting
- Reviewing and completing monthly reports as well as overseeing petty cash balancing
- Ensuring that customer relations are maintained at a high level
- Utilizing key metrics to evaluate and recommend best practices for operations
- Managing vendor relationships
- Creating a positive dynamic and fun work environment
- Compensation Potential $70000 $85000
Position Requirements
As a Customer Service Manager you must be a strong motivational leader with strong administrative project management and mentoring abilities. You should also be highly detailoriented with solid analytical and problemsolving skills. It is also important that you display excellent verbal and written communication interpersonal and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
Specific qualifications for the role include:
- 2 years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
- High school diploma or GED
- Solid understanding of financial and accounting concepts
- Computer proficiency and the ability to quickly learn our ordering system
- Industrial sales / distribution experience preferred
- Service center experience preferred
- ERP / SAP experience a plus
- Benefits
Applied Industrial Technologies (NYSE: AIT)is a leading valueadded distributor and technical solutions provider of industrial motion fluid power flow control automation technologies and related maintenance supplies. Our leading brands specialized services and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multichannel capabilities that provide choice convenience and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry gender sexual orientation gender identity age disability protected veteran status marital status medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability please send an email to or call to let us know the nature of your request.
Required Experience:
Manager
Employment Type
Full Time
