Customer ServiceWarehouse Associate

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with DalTile a subsidiary of Mohawk Industries.

Our closeknit team of dedicated professionals has made us the success we are today. In exchange for their hard work we support our people with a familyfriendly work environment a commitment to promoting from within unique benefits that go beyond just medical and dental and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you take the first step forward and explore a career with DalTile.

DalTile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walkin customers and completing sales transactions in conjunction with material handling duties such as receiving loading/unloading material pulling/assembling customers orders and inventory checks. This position may involve daily use of forklift and/or crane equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Primary Function and Scope

• Performs various customer service duties such as: waiting on customers assisting customers in determining order requirements answering customer inquiries providing samples providing direction/selection assistance completing sales transactions and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts reconciliation of DSRs and cash box preparation of bank deposits balance petty cash box preparing various performance reports updating customer master file and creating vendor orders.
• Performs various product order duties such as entering customer orders creating plant/RDC orders and completing stock replenishment orders.
• Waits on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders checking outbound orders for accuracy/completeness inventory stock checks restocking and label vendor products maintaining displays (tools caulk etc. moving storing and replenishing material and conduct daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material processing inbound shipments stocking material processing customer returns and notifying management of damaged shipments for freight claims.
• Operates crane forklift equipment.
• Maintains clean and organized facility by sweeping trash removal restroom cleaning general office maintenance etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents unsafe conditions and acts to Management.
• Performs other related duties as required.

Experience and Knowledge Required

• HS diploma or equivalent experience;
• 1 years of customer service experience and warehouse experience
• Crane Forklift Experience

Competencies

Organization math time management computer skills detailoriented customer service safety conscious.

Other Pertinent Job Information

While performing the duties of this job the employee is regularly required to stand use hands and reach with hands and arms. The employee is required to walk stoop kneel crouch or crawl. The employee may sit climb balance talk or hear. The associate must have the ability to regularly lift up to 1530 lbs and at certain times you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision peripheral vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package career opportunities and an environment of creativity and growth. Examples include: Company Match on 401kEmployee Purchase Discount and Tuition Reimbursement.

DalTile is a proud supporter of our U.S. military veterans and their families Thank You for Your Service!
Active military transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Dont Work participant.