Senior IT Support Manager
Senior IT Support Manager
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 100000 - 145000
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
The Role:
The Senior IT Operations Manager oversees the daytoday operations of the technical support team ensuring seamless and efficient IT support services across the organization. This role involves managing a team of IT professionals developing support strategies and driving continuous improvement in service delivery. The Associate Director will collaborate with crossfunctional teams to resolve technical issues implement new technologies and provide exceptional customer support. Additionally the role focuses on aligning IT support services with business goals optimizing processes and ensuring the successful operation of IT systems to enhance organizational performance.
This position follows a hybrid setup requiring onsite presence at our El Segundo California office minimum 3 days a week.
At Wpromote we believe that great work is only possible with great people. Our goal is to build a better more inclusive work environment and support our people at every stage of their careers by prioritizing a strong worklife balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweeks Fastest Growing Digital Agency we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of whats possible in marketing.
We offer:
Remotefirst culture
Unlimited PTO
Extended Holiday break (Winter)
Flexible schedules
100 paid parental leave
401(k) matching
Medical Dental Vision Life Pet Insurance
Sponsored life insurance
Short Term Disability insurance and additional voluntary insurance
Annual Class Pass credits and more!
The anticipated annual salary for this role will range from $100000 $145000 based on consideration of a wide array of factors unique to each candidate including but not limited to skill set years and depth of experience education and certifications competitive benchmarks scope of responsibility market dynamics geographic location and respective states salary threshold for exempt employees. At Wpromote pay ranges are subject to change and are based on specific market medians for similar jobs according to thirdparty salary benchmark surveys. Individual pay within that range can vary due to skills experience and available budget.The total compensation package for this role will include benefits (listed above).
*This role will primarily support our onsite needs at the Los Angeles office where you can join in on learning and development opportunities fun events take advantage of a space to work and collaborate in person!
**This position is not eligible for immigration sponsorship
Important Notice: Beware of Job Scams
Wpromote recruiting communications will only be sent through our official channels via wpromote email addresses. If you see a posting elsewhere that is not reflected on Wpromote/careers it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.
#LISD
#LIRemote
You Will Be
- Guiding and inspiring our technical support team fostering a culture of excellence in problemsolving and customer service.
- Willing to be handson in the beginning while building up the team.
- Developing and implementing scalable enterprisewide technical support policies and procedures ensuring best practices are documented and followed.
- Working closely with various departments to align business needs with robust technical support strategies.
- Evaluating implementing and deploying scalable enterprise software solutions that align with the evolving needs of a rapidly growing and dynamic company.
- Harnessing the power of lowcode and nocode platforms to address business challenges and seamlessly integrate SaaS solutions.
- Manage the IT Support team. Mentoring and upskilling team members transforming them from ticket handlers into strategic business analysts.
- Overseeing contractor engagements from developing requirements to stakeholder communication and project monitoring.
- Cultivating and maintaining strong relationships with technology vendors and service providers.
- Utilizing advanced metrics and analytics to continually improve support operations and drive efficiency.
- Creating insightful reports and dashboards to keep management informed on operational support health.
- Staying at the forefront of emerging tech trends positioning the team for future challenges and opportunities
You Must Have:
- Bachelors degree in Computer Science Information Systems or equivalent work experience
- 8 years of experience in progressive technical support management
- Demonstrated success in leading and optimizing technical support operation
- Exceptional leadership communication and interpersonal skills
- Proven expertise in business analysis methodologies
- Proficiency with nocode/lowcode platforms (e.g. Zapier Retool Google Apps Script JavaScript)
- Experience with IT service management frameworks such as ITIL
- Comprehensive understanding of diverse technology ecosystems including Macs Google Workspace Kandji (or similar MDM software) HappyFox (or similar ticketing solutions) and working knowledge of Asana Slack Jira GCP.
- Previous leadership role within a technical support department.
- Familiarity with Agile frameworks such as Scrum and Kanban.
- Advanced degree in Computer Science or related field
- Experience with IT security and compliance
Nice to Have:
Wpromote is committed to bringing together individuals from different backgrounds and perspectives providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive feel a sense of belonging and do impactful work together. As an equal opportunity employer we prohibit any unlawful discrimination against a job applicant on the basis of their race color religion gender gender identity gender expression sexual orientation national origin family or parental status disability* age veteran status or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.
This employer participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. If EVerify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use EVerify once you have accepted a job offer and completed the Form I9. For more information on E Verify or if you believe that your employer has violated its EVerify responsibilities please contact DHS.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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