Security Monitoring Analyst I

Summary

Job description

DUTIES AND RESPONSIBILITIES

• Respond to and solve basic to advanced security support related tickets in accordance with the defined procedures and if needed assist L3 to solve the ticket in question

• Schedule and work on remote sessions with customers

• Perform security optimization of the threat monitoring system in the assigned environment

• Perform security monitoring and hunting services for assigned customers or environments

• Perform basic analysis of security threats and evaluation of the data about potential threats

• Become familiar with all supported ESET business products (including EEI) and their inner workings (mainly configuration detection blocking protection layers cleaningoriented features etc. as well as ESET security services offering familiarize with ESET business products before their release

• Adhere to defined processes and communication standards while providing support to customers

• Prepare reports and communicate incidents to the customer

• Provide consultations to the customer and offer cyber security recommendations

• Demonstrate an exceptional standard of quality of work

• Maintains and consistently demonstrates knowledge of company guidelines processes practices and procedures; specifically knowledge of ESET service delivery processes

• Respond to and report questions concerns and requests on a 24x7 basis

• With support of your Manager persistently look for education opportunities in the field of IT security and undergo advanced IT security trainings

• During downtime this role transitions to assist Business Technical Support

KEY TECHNICAL SKILLS:

• Experience with tools for communication with customer and its environment (ticketing system remote access etc.

• Advanced understanding of operating systems (Windows macOS Linux) including concept of file system processes services registry scheduling etc.

• Advanced understanding of ESET business products logs and log collection and protection layers

• Understanding of and intent to expand knowledge of malware: attack vectors (malicious links email attachments downloads driveby exploits open RDP social engineering etc.

• Understanding of and intent to expand knowledge of malware: threat types (phishing ransomware financially motivated malware spyware backdoor botnet etc.

• Understanding of malware detection: false negative and false positive

• Understanding of cyberattack anatomy and ability to identify attacks

• Understanding of security hygiene concepts

• Understanding of concept of IOCs TTPs files file types file hashes URLs domains Ips

• Advanced understanding of computer security incident handling

• Advanced understanding of networking (IP address port protocol MAC address etc.

• Ability to keep up with trends and new developments in cyber security field (e.g. new types of attacks new protection measures in ESET business products or in general etc.

• Ability to do analysis of issues reported by customers and provide solutions based on previous experience or known/defined procedures or tutorials.

• Ability to reproduce problems on controlled environment and do basic root cause analysis

• Experience with forensic tools (data collection)

• Ability to perform basic forensic analysis based on previous experience or known/defined procedures or tutorials

• Ability to perform basic DFIR assistance based on previous experience or known/defined procedures or tutorials

• Experience as SOC analyst or with security monitoring of computer environment analysis of suspicious behavior and evaluating outputs from systems for security monitoring (EDR SIEM etc. is an advantage

PERFORMANCE MEASURES:

• Must keep scheduled meetings calls and followup requests

• Must provide solutionoriented responses to customers in adherence with established SLAs

• Must be willing to travel and work alongside network administrators and/or for training and developmental purposes

• Must provide indepth rootcause analysis of Product Technical issues

• Must facilitate knowledge transfer to the other Service team members in alignment with Technical Support Management team learning objectives

• Must be available for 24/7 oncall duties and afterhours calls to resolve escalated security incidents

COMPETENCIES:

• Monitors and checks work to meet quality and process/workflow standards; demonstrates a high level of care and thoroughness; checks work to ensure completeness and accuracy communicates effectively to adjacent departments and roles

• Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization

• Emphasizes customer success through effective communication of security incidents and news to external and internal customers

JOB FIT:

• Motivated and able to consistently complete tasks with daily/weekly/monthly deadlines

KEY TECHNICAL SKILLS QUALIFICATIONS AND EDUCATION:

• Experience: 2 years of experience in IT security and/or experience as SOC analyst

• Education: BA or BS in Computer Science Engineering or equivalent Required. May be substituted with relevant work experience and technical certifications such as CEH CCE CRISC CISM CISSP CompTIA Network Security MTA MCSA MCSE or GIAC (GSEC GCIH) Certifications.

Benefits

Health & wellbeing

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• BiWeekly Mediation Series
• Onsite Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub Discounts on travel cars electronics etc
• 401(k) retirement savings
• ESETs Charitable Contributions Program
• Referral Program

Primary location

Additional locations

Time type