Floating Service Advisor
Floating Service Advisor
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Job Description
Floating Service Advisor
$45$60k/year
As a Floating Service Advisor you will own our customers experience in the service lane when needed at our multiple locations across the metro area. You are the first point of contact with our customers and will be wellversed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Floating Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality.
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance.
- Clean driving record
- Willing to submit to a preemployment background check
What We Offer:
- Medical Dental & Vision
- Short Term & LongTerm Disability
- 401k with Match
- HSA/Flexible Spending
- Life Insurance
- Paid Vacation
- Employee Discounted Pricing
- Growth Opportunities
- Paid Training
Offers of employment are contingent upon successfully passing a background screening including a criminal background check a review of motor vehicle recordsand verification of social security number.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
