Field Support Specialist - Contractor Central London Required
Field Support Specialist - Contractor Central London Required
Posted on :
11-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title: Technical Support Contractor Robotics Company
Location: London United Kingdom
Type: Contract
Hourly Rate: 17
Responsibilities:
- Provide installation support for our robotics systems at customer sites ensuring that systems are set up correctly and functioning as intended.
- Perform routine maintenance and repairs on robotics systems addressing any hardware issues that may arise.
- Respond to customer support tickets in a timely and professional manner using our Zendesk platform to communicate effectively with customers.
- Speak with customers over the phone and through online channels providing technical assistance and troubleshooting for our robotics products.
- Perform onsite training for customers ensuring that they are proficient in the operation and maintenance of our robots.
- Record maintenance events in UpKeep to accurately record service issues.
Requirements:
- Proven experience in a technical support role preferably within the robotics or automation industry.
- Strong understanding of robotics systems and hardware components.
- Excellent communication skills both written and verbal with the ability to communicate technical concepts to nontechnical users.
- Familiarity with Zendesk or similar customer support platforms.
- Flexibility to travel within the London region for onsite support and training.
- Strong problemsolving skills and the ability to work independently.
- Commitment to providing exceptional customer service and support.
Required Experience:
Contract
Employment Type
Contract
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
