Regional Director - Latin America
Regional Director - Latin America
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Job Description
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our success.
PURPOSE OF JOB:
The Latin America Regional Director will oversee all aspects of trip operations in Central & South America with the goal of achieving the highest possible overall success of the region as measured by Trip Quality Capacity and Cost Accuracy.
All of the following requires a practical balance of doing and delegating in partnership with Regional Leads (RLs) & Trip Experts (TEs) with RDs overseeing and making strategic recommendations to Backroads Leadership on all quality capacity cost and operational considerations.
This role will be responsible for meeting critical company deliverables related to:
Management & mentorship of Field team (Regional Leads Trip Experts)
Overseeing trip operations to create the highest possible trip quality
Developing multiple new trips in this high growth region
Creating trip capacity to meet demand (primarily via identifying hotel rotations & fulfilling room inventory requests as determined by Demand Planning team
Maintaining and creating strong hotel relationships including identifying new opportunities and building rapport to support Backroads objectives
Hotel & other vendor relationship management including escalated negotiation support
Responsible for completeness and accuracy of all Tour cost estimates
Ensuring that itinerary information is complete accurate and of highest quality to support communications.
MAJOR DUTIES & RESPONSIBILITIES:
Trip Development
Trip Quality
Plan create modify and make final recommendations to Backroads Leadership for all components of trip quality and design including Research PreSeason Updates (PSUs) and Presearch for designated trips.
Review all available survey data for relevant feedback and continually look for ways to improve trip quality.
Initiate Trip Changes when necessary and provide detailed trip information as needed.
Respond to emergency situations ontrip (natural disasters major guest injury extremely difficult guests) and provide support and coaching to leaders on the ground in collaboration with Backroads Leadership.
Capacity
Secure desired trip capacity (dates and rooms) and facilitate/support the achievement of the best rates and terms for services up to 48 months in advance.
Build & maintain strong relationships with hotels and other key vendors.
Fulfill trip design & hotel rotation requests from Demand Planning to maximize capacity while keeping quality high
Develop opportunities related to quality capacity or costs and provide pertinent information regarding negotiation strategy and priorities for Backroads Leadership.
Provide timely responses to ensure all contracts are completed in an expeditious manner
Ensure Yield Management has the requisite information to effectively add/cancel dates avoiding penalties & maintaining positive hotel relationships.
Trip Costs & Accuracy
Ensure trip cost estimates are complete and accurate.
Review actual cost reports and provide recommendations based on discrepancies.
Verify data used for vendor deposits is accurate adheres to Backroads gold standard terms and that supplier is in good standing and provide pertinent feedback to Backroads Leadership.
Other
Provide input to OPS for specific equipment and regional needs including vans trailers bikes and emergency problem solving.
Monitor industry competitors for points of similarity and differentiation. Where applicable make recommendations for improving existing itineraries addressing hotel overlap or consideration for new trips.
Various administrative tasks as
People Management & Scheduling
Manage & mentor Field Staff (Regional Leads Trip Experts) for timely of itinerary updates critical quality decisions and timely delivery of guest and leader facing materials.
Actively recruit and assist in hiring and training Field Experts.
Oversee management of field experts in partnership with RLs for the highest possible individual and team performance.
Provide information in a timely manner to Scheduling to ensure accurate & successful leader scheduling in your regions.
Forecast and maintain Scheduling Parameters to define how many field staff and vans are needed at varying guest counts and to define field staff lodging rules.
Forecast and maintain requirements for additional fieldwork (Research PreSeason Updates Presearch.
Serve as vital communication link between field and office. Stay abreast of company and departmental communications and transmit/translate/reiterate to regional team and leaders to support their understanding.
Trip/Itinerary Details Work closely with all partners to ensure the best possible experience for guests.
Review and edit trip content in partnership with RLs & TEs to successfully capture and ensure accurate trip information.
Oversee timely accurate and complete trip details at appropriate milestones Presearch Preseason updates etc..
Respond in a timely and complete fashion to trip change questions & needs.
Respond to requests or questions about trip information from Sales & other teams in a timely manner. Conduct sales seminars as needed.
Own and facilitate excellent support to confirm all necessary vendors & subcontractors.
REQUIRED KNOWLEDGE AND ABILITIES:
Experience in Trip Development or prior RL or TE experience
Strong Spanish language abilities .
Trip leading experience in Central & South America preferred.
Strong leadership relationship management interpersonal skills & emotional intelligence; experience in LD as a mentor strongly preferred
Excellent verbal and written communication skills
Strong problem solving organizational and analytical skills
Cost management & analysis experience
Ability to multitask and handle a multitude of details while meeting deadlines in a fastpaced environment
Ability to learn understand and efficiently utilize diverse systems & tools including database & content management programs
Proficient in Microsoft Office Excel and Word
Other travel industry experience a plus
ELIGIBILITY COMPENSATION AND BENEFITS
Salaried fulltime yearround role in office
Pay dependent on experience and qualifications
Regular travel to regions
This position is open to all nationalities and is dependent on Backroads ability to secure a visa unless a candidate already has United States work authorization.
*Intracompany transfer visa requirements must be a current employee of Backroads in good standing with a minimum of one year experience as a Field Expert for one or more trips in the region Latin America
APPLICATION DETAILS:
Please apply via Workday including a cover letter explaining why you are interested and your qualifications as well as your resume
Reach out to Justin Brown Director of Trip Development with questions
Application deadline is April 1 2025
Required Experience:
Director
Employment Type
Full-Time
