Technical Writer Payments
Technical Writer Payments
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1 Vacancy
Job Description
Description
Responsibilities:
- Develop edit and maintain comprehensive documentation for payment processing solutions including APIs SDKs integration guides and product manuals.
- Work closely with SMEs to gather relevant information in an efficient and organized manner.
- Maintain and improve existing documentation ensuring accuracy consistency and usability.
- Quickly familiarize yourself with new industry terminology and translate engineering speak into stakeholderfriendly language.
- Collaborate with the training and support teams to create instructional content including video tutorials knowledge base articles and troubleshooting guides.
- Utilize documentation tools such as Markdown Confluence WalkMe Git and API documentation platforms (Swagger Postman etc..
- Develop diagrams and other visual aids to simplify complex concepts.
Qualifications:
- Bachelors degree in Technical Writing Communications Computer Science or a related field (or equivalent experience).
- 3 years in the software industry doing written technical communication.
- Strong understanding of technical documentation best practices.
- Experience using Help Authoring Tools such as Adobe RoboHelp and MadCap Flare.
- Experience working with API documentation tools like Swagger Postman or ReadMe.
- Excellent written and verbal communication skills with the ability to translate complex technical topics into clear and concise documentation.
- Strong experience with modern knowledge management platforms such as Confluence Zendesk and so on.
- Ability to work independently with minimal direction and collaborate effectively with crossfunctional teams.
- Familiarity with the accounting fintech or payment space is a plus.
- Experience in creating multimedia content such as instructional videos or interactive tutorials.
Employment Type
Full Time
