Hospice CSR Client Service Representative
Hospice CSR Client Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Hospice Client Service Representative
in Virginia Beach!
Experience a culture that values CSRs for the vital role they play. At Interim HealthCare youll be part of an organization that cares for its employees as much as the clients and patients they serve.
Since 1966 Interim HealthCare has been an employer of choice to CSRs seeking a fulfilling career where management supports them for the meaningful work they do. Our leadership team is comprised of more than 65 percent nurses and medical professionals so we understand what it takes to deliver exceptional care and stand ready to support you. If thats the kind of company you thrive in you are made for this!
Our Client Service Representatives enjoy some excellent benefits:
- Competitive salary
- MondayFriday 8:00am5:00pm
- Make a positive impact in the lives of others through the work you do
- Familyoriented culture that promotes worklife balance
- Online training growth and ability to earn CEUs
- PTO Holiday pay Medical/Dental/Vision & 401(k) Benefits offered
As a CSR heres a bigpicture view of what youll do:
- Receives and coordinates all incoming calls and routes correctly to team.
- Communicates with patient and family regarding services.
- Prepares reports as needed for data tracking.
- Monitors fax queue and manages labeling items in fax and sending out to team in timely manner.
- Uploads consents and other pertinent documentation as needed into EMR system.
- Prepares all Hospice and Palliative admission packets.
- Monitors and manages all office and patient supplies as needed.
- Collaborates effectively and efficiently with intake team (including cross training for referral entry for all service lines obtaining insurance verification and authorization obtaining POCs etc.
- Calls for appointment reminders and scheduling assistance as needed.
- Manages Emergency Preparedness binder.
- Ensures all assigned office functions are completed in compliance with federal state local laws regulations as well as all policies procedures and standards of Interim HealthCare.
- Completes other assignments as requested and assigned.
- May have access to personal health information (PHI) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
A few musthaves for Client Service Representatives:
- Associates degree or equivalent years of training and work experience
- Minimum of 2 years of experience in healthcare or a related industry
- Understanding of state and federal home care standards and regulations
- Excellent oral and written communication skills with clinical and nonclinical staff
- Strong organizational skills attention to detail and computer software proficiency
- Ability to learn and efficiently use company software programs(Microsoft Outlook/Teams/Excel/EMR systems etc..
- Strong customer service skills including proactive identification and resolution of customer service issues.
Why Work for Interim HealthCare
Founded in 1966 Interim HealthCare is the nations first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300 offices our commitment to you is expressed through a familyoriented culture that values and appreciates home care professionals and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do.
InterimHealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
