Software Support Engineer
Software Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Support will be focused on the FulfillX software product but could include additional thirdparty software systems and integrations based on the specific customer site.
Your tasks
Job Purpose
Support active customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability as possible. In the event of a customer support event this role supports through troubleshooting and resolution of issue(s) with speed accuracy and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments.
Domestic and international travel is possible but is not an ongoing expectation for the role.
Support the startup of the new company.
Job Requirements
Training/Education:
Technical degree in software engineering or a similar field is preferred
Professional Experience:
Experience with the below technologies preferred:
C#
HTTP
Javascript (REACT)
JSON
Node Javascript
SQL
Experience in using and communicating (verbally and written) in the following technologies:
TeamViewer
Microsoft Office 365
GitHub
Azure DevOps or comparable agile software management tool
Ticket management system such as Zendesk etc.
Other Experiences:
Experience supporting and troubleshooting warehouse control systems is preferred
Experience with coordinating and collaborating with cross functional teams through multiple pieces of the Software Development Lifecycle (SDLC)
Detailed understanding of logistics and IT processes
Customer facing experience
Ability to work under pressure for short periods of time and remain calm professional and focused on priorities and tasks. (i.e. customer system down)
Your profile
Employment Type
Full-Time
