Senior User Researcher Research Ops
Senior User Researcher Research Ops
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Job Description
dunnhumby is the global leader in Customer Data Science empowering businesses everywhere to compete and thrive in the modern datadriven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the worlds most competitive markets with a deluge of multidimensional data dunnhumby today enables businesses all over the world across industries to be Customer First.
dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco CocaCola Meijer Procter & Gamble and Metro.
Our Retail Media division supports brands and agencies in running targeted measurable advertising campaigns across Tescos omnichannel ecosystem. We work across Managed Service (MS) and SelfService (SS) models with a strategic push toward selfserve solutions through our Sphere platform.
About the Role
As a Senior User Researcher you will streamline scale and enhance research practices within the dunnhumby Retail Media team. Youll ensure researchers designers and crossfunctional teams have the tools processes and infrastructure needed to deliver highimpact insights efficiently. Your work will drive operational excellence reduce research bottlenecks and accelerate decisionmaking across our product and media teams.
What youll be working on
- Research Operations & Governance
- Establish and manage research recruitment processes improving access to highquality insights.
- Build and maintain user research panels (brands agencies internal users) enabling faster targeted participant recruitment.
- Ensure compliance with GDPR data protection laws and ethical standards in research.
- Knowledge & Insights Management
- Develop a centralised research repository to consolidate insights making data accessible across teams.
- Maintain structured documentation of past research methodologies and findings to reduce duplication and improve efficiency.
- Support the onboarding of researchers by providing clear research frameworks playbooks and toolkits.
- Process Optimisation & Tooling
- Own and improve research request workflows ensuring efficient prioritisation and .
- Standardise research methodologies across teams (e.g. playbooks for usability testing surveys concept testing).
- Manage and optimise research tools (e.g. Dovetail Rally Askable Maze Miro) ensuring they integrate with existing workflows.
- Crossfunctional Collaboration
- Partner with Product UX Sales and Proposition teams to embed research into their decisionmaking processes.
- Train nonresearch stakeholders (e.g. product managers designers) in best practices for conducting and interpreting research.
- Work closely with Tesco Retail Media counterparts to share best practices and align on operational improvements.
- Driving Continuous Improvement
- Identify and implement scalable research operations strategies that increase efficiency and impact.
- Advocate for a datadriven customerfirst approach within Retail Media.
- Develop metrics to track the effectiveness of research operations research impact and drive ongoing optimisations.
What we expect from you
Experience
- Experience in research operations UX research or a related role
- Strong background in participant recruitment user panel management research governance and process automation.
- Experience working with crossfunctional teams (Product Design Sales Proposition) in a fastpaced setting.
- Familiarity with GDPR data protection laws and ethical research practices.
Skills
- Proficiency in research methodologies and tools (e.g. Dovetail for repositories Rally for panel management Askable Maze Miro).
- Strong project management skills with the ability to optimise workflows and scale research processes.
- Excellent communication and stakeholder management with the ability to influence nonresearch audiences.
- Analytical mindset with experience in tracking research impact and operational performance.
Nice to have
- Experience in a B2B or SaaS setting.
- Proven experience in retail media advertising technology or analytics platforms.
- Knowledge of selfservice advertising platforms and advertiser experience.
What you can expect from us
We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.
Youll also benefit from an investment in cuttingedge technology that reflects our global ambition. But with a nimble smallbusiness feel that gives you the freedom to play experiment and learn.
And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact to discuss how we can meet your needs.
Our approach to Flexible Working
At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Required Experience:
Senior IC
Employment Type
Full Time
