Customer Success Specialist
Customer Success Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title:
Customer Success Specialist
FLSA
Non exempt
Position Type:
FullTime
Department:
Customer Success
Core Focus
The Customer Success Specialistwill be responsible for resolving any emerging non key account customer problems with accuracy and efficiency. This role acts as a liaison between non key account customers Sales Operations Accounting Production Art and Design with a primary focus on building customer relationships and issue resolution. The Customer Success Specialist will also support the market with sales related customer administrative functions.
Job Description
Role and Responsibilities
- Exceed customer expectations via responsiveness providing updates and resolving customer concerns
- Regularly exercise independent judgment and discretion when interacting with all accounts and determining customer needs
- Serve as support of nonkey accounts via email and phone
- Responsible for tracking updating and following up on customer orders
- Communicate trends to sales and operations leadership
- Assist with new customer onboarding
- Provide clear detailed briefs to internal teams around customer concerns/issues
- Ability to answer up to 70 calls per day (during peak season)
- Maintains high levels of customer satisfaction and loyalty with customers
- Serves as a focal point for customer services issue escalation and elevates unresolved customer issues as appropriate
Key Competencies
- Embodies a WevsMe mindset and daily personifies the Boxercraft values
- Proven track record of exceptional performance high productivity and meeting deadlines
- Outstanding customerfocused account management skills and customer support experience
- Proven ability to multitask and work under pressure and build ongoing relationships
- Strong problem solving and analytical skills to deliver customerfocused solutions
- Infectious sense of enthusiasm fun and imagination associated with a group committed to developing the best client experiences in the world
- Excellent analytical communication and partnership skills
- Motivated confident selfsufficient goal oriented and driven
- Well organized and consistently meets deadlines
- Positive clear and professional written and phone communication skills
- Proficient with Microsoft Office (Word Excel Outlook and PowerPoint)
Qualifications and Education Requirements
- 2 yearsAssociates degree Bachelors degree preferred
- 2 years Customer Service experience
- 1 2 yrs of Account management experience required
Physical Requirements
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers scanners and filing cabinets. The position will include a possible 510 warehouse assistance as needed during peak season.
Required Experience:
Junior IC
Employment Type
Full-Time
