Fraud Operations Manager

About the Position:

As the Fraud Operations Manager you will lead the coordination of the daytoday implementation and administration of all aspects of the Fraud Operations Program. This includes leading a team responsible for investigating and resolving fraud cases disputes and monitoring compliance with all Payments Operations laws and regulations including NACHA and federal/FinCEN/US Treasury Bank Secrecy Act (BSA) regulations the USA PATRIOT Act AntiMoney Laundering (AML) and OFAC.

You will also responsible for working in a crossfunctional capacity to detect prevent investigate and recover financial fraud protecting the assets of the Bank and its customers as well as the training and development of staff regarding loss detection and prevention measures. In addition you will also perform and oversee detailed monitoring of account activity and client behavior analyses while ensuring compliance with regulatory and operational policies including but not limited to Regulation E CC GG V the FCRA FACT Act Bank Secrecy Act NACHA Visa Operating Rules and the Banks policies. You will also be responsible for in close collaboration with the Senior Vice President Chief Risk Officer assessing and implementing policies procedures and technology to optimize fraud prevention.

What You Will Do:

• Implement fraud prevention strategies policies and procedures to mitigate risks associated with fraud.
• Apply industryleading fraud prevention practices and technology to build robust fraud prevention processes.
• Oversee the analysis and monitoring of daily reports/alerts generated to detect fraudulent account activity; determine the appropriate action based on the analysis according to policies and procedures.
• Manage alerts and cases according to procedures to ensure there is accurate and detailed documentation for adherence to Suspicious Activity Reporting (SAR) procedures. Ensure investigations and resolutions comply with applicable laws Bank policy and industry leading practices to reduce the Banks losses and financial crimes exposure.
• Continuously review and provide input on the ongoing tuning of alert thresholds and model configuration in the customer onboarding and transactional monitoring systems to ensure alerts are appropriately set and identity theft and fraudulent activity as expected; maintain and update documentation and justification of alert thresholds in accordance with procedures.
• Analyze fraudrelated data metrics and reports to identify areas for improvement; Track performance of the program and provide regular updates to senior management.
• Collaborate with internal stakeholders to provide training and educational programs on fraud prevention detection and resolution to enhance awareness and knowledge across the organization.
• Develop and maintain relationships with external industry partners law enforcement agencies and professional networks to stay informed about new fraud techniques threats and collaborative opportunities.
• Obtain forensic evidence for investigative purposes when reviewing fraud detection reports or investigating cases by using internal and external resources.
• Conduct root cause analysis on fraud cases to identify emerging fraud trends and provide recommendations for proper response to threats taking into consideration client impact.
• Identify improvement opportunities and provide recommendations to modify detection techniques without negatively affecting the client experience or fraud exposure.
• Perform other duties as assigned.

What Were Looking For:

• Five or more years of dedicated fraud detection/investigation experience at a financial institution and/or financial services business.
• Experience in driving fraud prevention strategies developing policies and implementing payment fraud prevention technologies.
• Proficiency in using fraud detection and prevention tools as well as data analysis software.
• Excellent critical thinking and problemsolving skills.
• Excellent communication and interpersonal skills to effectively collaborate with crossfunctional teams senior management and external stakeholders.
• Ability to work in a fastpaced environment with professionalism courtesy and tact.
• Excellent interpersonal verbal and written communication skills.
• Fraud and payments certifications; CFE FPP AFPP credentials or equivalent are preferred.

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We

Were not just another bank and were not looking for just another employee. Since 1999 First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes we really were the first statecharted FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers the innovatorsthose who challenge the status quo because change really is the only constant. Ready to join a team of imaginative driven individuals like you Its your career you deserve to imagine more. Keep reading we think you will like you what see

Why Join Us

Our success has been driven in part by four core competencies customer focus teamwork adaptability and initiative. Collectively they define our actions and are at the heart of all we do. As a result weve been fortunate to have been named numerous times as an Indianapolis Star Top Workplace and one of the Best Banks to Work For! Headquartered in downtown Fishers our newlybuilt stateoftheart 175000 square foot facility headquarters was designed with our team in mind and features an 18000 square foot open air deck named The Backyard with fire pits covered pergola waterfall and foliage to create a momentary escape from the work day. Beyond that the onsite fitness center with the latest equipment and ergonomicallydesigned workstations help promote health and wellness. Have we mentioned free snacks soft drinks and beer available on tap Want more How about unlimited volunteer time off and social events to bring us all together to have some more. Why just imagine more take the first step and apply today.

Our benefits package includes the following and so much more:

• Medical Dental Vision Insurance
• 401(k) Retirement Plan with Generous Match
• Professional Development Reimbursement
• 3 Weeks Paid Vacation Plus Paid Holidays
• Paid Volunteer Time
• Business Apparel Allowance

Equal Opportunity Employer Women Minorities Veterans and Individuals with Disabilities

If you are a California resident you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click here to read more.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c). Click here to read more.