Housekeeping Manager
Housekeeping Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfullyappointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18hole championship courses at Fields Ranch designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2acre putting course continue after dark at The Swing a lighted 10hole par3 short course and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco TX with four onsite pools including an adultsonly rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether youre planning your next golf trip or a onceinalifetime family vacation youll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort is hiring an experienced Housekeeping Manager to join our team. Omni Frisco PGA Resort will provide north Texas with 127000 square feet of event space 13 new food and beverage outlets an extravagant spa and a full entertainment district. Featuring two championship 18hole golf courses along with a third short course we will provide incredible options for our guests and local community for dining events and entertainment.
This role will assist in managing of all Housekeeping and Laundry functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example.
Responsibilities
- Provides courteous personalized attentive sincere consistent Guest Service by responding promptly and efficiently to inquiries request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
- Resolves difficult or unusual problems arising with Guests while maintaining good Guest relationships demonstrating outstanding hospitality through the corrective action taken.
- Maintains open and clear communication with all departments and guests to ensure consistent service.
- Assists Housekeeping leadership team with all of the following departmental functions and concerns: assist with opening and the PM shift maintaining uniform control guest requests monthly meetings quality assurance in public space and guest rooms linen and supply inventories assist with scheduling Kronos and payroll cost controls.
- Monitor Housekeeping inventories to ensure adequate levels are maintained.
- Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms daily.
- Prepare and complete all reports needed. VIPs DueOuts V/Ds etc.
- Identifies all cleaning defects and reassigns them to the responsible Guest Room Attendant.
- Completes a full inspection form for each GRA.
- Responsible for overseeing the Housemen ensuring that they are working appropriately with GRAs and that they are completing all daily housemen duties/special projects.
- Assists in overseeing the Laundry Department and all its functions.
- Participates in energy conservation efforts.
- Respects Hotel property and work areas by keeping them clean well maintained stocked and properly stored.
- Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
- Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
Qualifications
- Prior Housekeeping Supervisory/Management experience required.
- Previous supervisory experience in an upscale fullservice hotel environment strongly preferred.
- Ability to teach employees importance of and how to interact with internal/external guests and courteously solve internal requests
- Able to set priorities for the Housekeeping team and provide feedback to others that enhances performance.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and coworkers both in person and by telephone
- Ability to work well under pressure managing quick turns and high occupancies.
- Strong organizational skills.
- Must be able to work a variety of shifts including weekends and holidays.
- Move bend lift carry push pull and place objects weighing up to 50 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Requires repetitive motion of arms hands and legs.
- May work both indoors and outdoors.
- Bilingual preferred
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
Required Experience:
Manager
Employment Type
Unclear
