Automotive Service Advisor
Automotive Service Advisor
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Job Description
Why BCAA
Feel proud of what you do and help shape the future of BC at a BC Top Employer. Were driven by purpose delivering peace of mind to one in three BC households with insurance roadside assistance auto repair Evo Car Share and Evolve EBike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities we offer a wide variety of meaningful rewarding careers that move BC forward.
We are currently hiring an Automotive Service Advisor in our Nanaimo Auto Service Centre.
As an Automotive Service Advisor youre a key player in every Members experience when they entrust their vehicle to BCAA for repairs. From the time an appointment is booked through to its handover back to the Member youre responsible for the Member relationship. Youre an excellent listener can manage conflict should it arise and can translate technical information to members in a manner they will understand.
Who you are
You love working on vehicles.
Youre passionate about delivering outstanding customer service even in complicated moments.
Youre a strong communicator in person via email or on the phone.
Youre tenacious and detail oriented.
You love to learn and arent afraid to ask questions.
Youre personable and adaptable and strive to always improve your technical skills.
Flexible hours and weekend work are no problem for you.
What you bring
A minimum of two 2 years of experience in the automotive field as a Service Advisor Service Writer or Automotive Parts Advisor.
Intermediate knowledge of MS Office (Word Excel Outlook).
Ability to lift 50 lbs 23 kg) bend reach walk and stand for long periods of time.
Once here you will
Greet and checkin customers entering your BCAA Automotive Service Centre
Act as each Members trusted advisor when discussing needed repairs costs schedule timeline and preventative maintenance.
Provide repair estimates and receive Member approval for work to be performed finalize sales and complete customer follow up after the repaired vehicle has left the shop.
Book and maintain the appointment schedule.
Ensure ongoing and accurate communication among team members involved with any repair.
Perform shipping/receiving duties and assist in handling the flow of parts throughout the facility.
Maintain a solid understanding of all BCAA products best practices standards policies and systems as well as industry knowledge and competitors offerings.
Internal Applicants: Please note that the internal posting closes on February 06 2025 and the role is a Grade 6 position.
The salary range for this position is $45406.32 to $56757.84and is determined viajobrelated knowledge skills experience certifications market demand and internal equity. In addition to base salary and BCAA benefits this position is eligible for a performance bonus target of 9 with the opportunity to earn up to 15.
What we offer:
The chance to make a difference every day in the lives of British Columbians BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle and wellness dollars* to keep your body mind and soul thriving.
A competitive rewards package including salary performance bonus programs pension plan* and more to help build your personal wealth.
Paid time off including vacation and days for wellness volunteering and cultural spiritual or religious connection.
BCAA membership with valuable perks and Member savings on every day and special spending from gas and coffee to clothes sports and event tickets and hotels.
Meaningful rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
Were always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer committed to providing accessible inclusive employment. We have a longstanding partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities and champion accessible employment in BC. If you need personalized support through application and recruitment please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
