End User Support Specialist
End User Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 48000 - 52000
1 Vacancy
Job Description
Job Description
Serve as a technical expert and administrative IT support helping to create a strong information technology foundation for the President Executive Vice President and Chief Operating Officer and Executive VP and Provost senior management areas. Provides technical support including installing maintaining troubleshooting and upgrading desktops laptops printers peripherals mobile devices and projection computer hardware and software for supported offices. Assists with designing automated computer installation processes to reduce install times. Performs troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service. Provides polite professional courteous customer service to users. Responds to user needs via phone calls tickets and emails. Deals with confidential and sensitive information in an appropriate manner and in accordance with university policies and procedures. In addition the End User Support Specialist gathers and manages information needed for maintenance of departmental system documentation and inventory databases. Performs other IT related work as assigned.
Required Qualifications
A bachelors degree in Business Information Technology Computer Science or a related field or related equivalent experience
Experience with computer system administration tools such as BigFix Microsoft SCCM etc
Experience working in a Windows Active Directory environment
Experience with mobile device management platforms such as JAMF
Experience with Windows and Mac operating systems
Experience in an IT support or help desk environment
Experience with ticketing systems such as ServiceNow TeamDynamix etc
Demonstrated ability to interface with end users over the telephone via email or in person to effectively communicate problem status and resolutions
Good interpersonal customer support verbal and technical writing skills tailored to a level appropriate for the intended audience
Ability to operate independently and without supervision to accomplish organizational goals and objectives
Comprehensive knowledge of PC hardware software and printing
Ability to effectively analyze research and resolve technical problems
Must have a valid motor vehicle operators license to travel and transport equipment to various work sites across campus
Preferred Qualifications
Experience in IP Security Windows Firewall and knowledge of desktop security best practices
Experience with automated image deployment
Experience with Windows roaming profiles and file redirection
Experience working in a state and/or university environment
Pay Band
4
Appointment Type
Regular
Salary Information
Salary range of $48000$52000
Review Date
11/18/2024 (open until filled)
Additional Information
The successful candidate will be required to have a criminal conviction check.
This position is not able to provide employment sponsorship at this time.
About Virginia Tech
Dedicated to its motto Ut Prosim (That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a handson transdisciplinary approach to preparing scholars to be leaders and problemsolvers. A comprehensive landgrant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is an inclusive community dedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eight undergraduate colleges a school of medicine a veterinary medicine college Graduate School and Honors College. The university has a significant presence across Virginia including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact Zach LaCroix at during regular business hours at least 10 business days prior to the event.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
