Housing Program Director - Homelessness Prevention

Housing Program Director Homelessness Prevention

Are you excited about a new opportunity Do you have a passion for working with underserved families and individuals in DC Are you missiondriven to help towards ending homelessness Well look no further! At Community of Hope we have worked diligently to improve health and end family homelessness to make Washington DC more equitable. We believe everyone in DC should have access to good healthcare a stable income stable housing and hope! If you are ready to make a positive difference in the community this position is for you!

Our mission: To improve health end homelessness and partner with communities to make Washington DC more equitable.

Our Approach and Values:

We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.

We embrace diversity welcome all voices and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary:

The Housing Program Director will ensure that the program achieves fundamental housing goals as specifically determined in the annual agency strategic plan including helping to stabilize stabilize families at risk of becoming homeless by helping families quickly and effectively secure and maintain stable permanent housing increase selfsufficiency (income benefits and education) and increase family stability/strength.The Housing Program Director is accountable directly to the Senior Director of Housing and is responsible for directly supervising the Team Coordinator Case Managers and the Program Associate.

Salary Indeed provides its own estimated salary calculator and is not affiliated with COHs range. The salary range for this position is $80000 $90000 annually.

Highlighted Duties and Responsibilities:

Program Management and Client Services Responsibilities:

• Provides leadership and vision in developing and managing the program and ensures program integrity and excellence in keeping programs in line with best practices in the field.
• Oversees general program operations including development and implementation of policies and procedures staffing structure new ideas for program development etc.
• Supports staff in working directly with clients including providing programmatic supervision and making home and shelter visits as needed.
• Prepares and submits DHS TCP and HUD reports on time per funder timelines using HMIS OCTO or other formats as required by funders.
• Oversees data collection and coordinates with Housing Operations Coordinator and team to ensure completion of all reporting requirements in a timely manner.
• Oversees annual budget and monitors contract spending throughout the year and collaborates with Team Coordinators and Senior Director of Housing to determine best use of client support resources.
• Completes regular evaluation of the program as required by funders by compiling biannual client satisfaction survey results and biannual strategic plan updates.
• Meets with DHS TCP and other providers monthly to ensure program compliance and excellence as well as to develop strong working relationships with partner agencies.
• Attends community coalition meetings as necessary.
• Works with landlords as needed to ensure clients remain stably housed.
• Enters data into HMIS and appropriate databases including case notes documenting direct client interactions according to the schedule required by funding sources and Community of Hope.
• Attends and represents COH at administrative review meetings and grievance hearings as needed.
• Works consistently within a housingfirst framework (i.e. providing clients with immediate access to available independent permanent housing and supportive services without prerequisites for sobriety or participation in psychiatric treatment) ensuring that services offered are strengthsbased and clientcentered.
• Completes other duties as assigned by supervisor.*

Supervisory and Leadership Responsibilities:

• Meets with supervisees regularly and provides realtime feedback training support and coaching as needed. Creates meeting agendas sends meeting agendas in advance when possible and documents concerns promptly as needed.
• Applies principles learned through diversity equity and inclusion (DEI) trainings and/or trauma informed care trainings (TIC) and leads with a DEI and TIC lens when appropriate.
• Reviews the performance of team members in a timely manner including completing 90 day and annual performance evaluations per their due dates documenting any issues or changes providing recommendations for professional development and/or training opportunities and recognizing staff when appropriate
• Partners with the Talent Management team regarding personnel matters including but not limited to terminations leaves of absence training onboarding and other COH handbook policies.
• If applicable actively recruits for vacancies with a sense of urgency. This includes reviewing resumes phone screening interviewing and completing references. This also includes partnering with Talent Management for assistance in an effort to fill vacancies promptly.
• Takes initiative and makes decisions within the scope of work. Assesses situations independently thinks critically and takes action to address issues or make useful recommendations while maintaining a solutionoriented lens.
• Attends Leadership Institute trainings as needed or as required.
• When appropriate creates opportunities for teambuilding that connects staff to one another and COHs mission to encourage connection between staff who are virtual hybrid and/or onsite.
• Handles sensitive information with care and discretion to ensure confidentiality.

Organizationwide Responsibilities:

• Meets biweekly and as needed with supervisor.
• Meets monthly with other department leads to ensure that services are integrated and information is shared.
• Assists with preparation of fundraising proposals or presentations as needed.
• Provides updates on client successes or program outcomes for fundraising and communications purposes as needed.
• Works with President/CEO VP of Housing Programs and Policy and Senior Director of Housing to develop annual Housing Program budget.
• Receives and reviews monthly statements of expenses and revenues for the program. Approves program expenses per protocol and deadlines and maintains expenses within budget.
• Attends housing staff meetings and trainings as scheduled; coordinates and leads meetings and trainings as needed.
• Supervises volunteers as appropriate. Works with Volunteer Manager on volunteer issues.

Minimum Qualifications:

• Masters degree in human services field required.
• Professional supervisory and/or managerial experience in human services required. Specific years of experience required dependent upon the program.
• Minimum two years working with people who are experiencing homelessness and/or living in poverty required.
• Initiative and ability to work independently.
• Strong organizational people and writing skills
• Demonstrated experience using computer spreadsheets and databases required.
• Experience working with families preferred.
• Ability to work a flexible schedule including evenings weekends and on an oncall basis required.

At COH we prioritize the following wellbeing and worklife balancecentered benefits:

• Remote work opportunities are available for many but not all of our roles promoting a culture of worklife balance.
• 8hour workdays which include a paid lunch
• 11.5 paid company holidays 1 personal floating holiday 15 days of paid vacation (increases to 20 after 3 years of service 25 after 10 years of service and 30 after 15 years of service) and 12 days of paid sick leave on an annual basis
• Annual performancebased raises up to 5 of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement loan repayment for clinicians licensing reimbursement and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing wellbeing activities culture compact activities and training and traumainformed care initiatives and training
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance shortterm disability and longterm disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!
• In relation to remote work versus onsite expectations this position is classified as the following:

Hybrid: Remote work and onsite work requirements are generally split roughly 50/50.

Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

About Us:

Community of Hope is a missiondriven innovative and rapidly growing nonprofit. For 45 years we have provided healthcare housing and community support services to make Washington DC more equitable. As a Federally Qualified Health Center we provide medical dental emotional wellness and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only freestanding birth center in DC. In 2024 Community of Hope provided about 50000 medical visits 6300 dental visits and 17000 behavioral health visits for about 16000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1600 households1384 families and 220 individualsexperiencing homelessness in DC. Community support through Family Success Center our WIC nutrition centers and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy housed and hopeful.

We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email: Phone:. Community of Hope is an equal opportunity employer.