Technical Support Advisor - West CoastUS
Technical Support Advisor - West CoastUS
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
The Company
Simply put SpryPoint provides Smart Solutions for Smart Utilities.
In February of 2023 SpryPoint received a strategic investment from Norwest a leading venture and growth equity investment firm. With this investment SpryPoint will build on its significant business momentum over the past three years expanding its team and positioning the company to continue increasing market share of its missioncritical cloudnative solutions for smart utilities.
Position Overview
As a Technical Support Advisor you will play a critical role in ensuring the success of our clients. You will be responsible for providing technical guidance to our clients leveraging your deep knowledge of SpryPoint applications. Your primary goal is to help customers maximize the value they receive from our products drive adoption and build strong longlasting relationships.
Responsibilities
- Serve as lead resource for clients as they are transitioned from implementation projects to active production workflows
- Work with the team to continuously improve documentation support engagement and client enablement
- Research and troubleshoot software and technical issues
- Contribute and improve on internal business processes for supportrelated client communication queue management prioritization and assignment
- Nurture client relationships to ensure a high level of satisfaction
- Facilitate and architect solutions to client financial processes
Technical Skills:
- Strong understanding of relational databases and SQL
- Strong understanding of Application Programming Interfaces (API) and the real world application
- Knowledge of Reporting & Business Intelligence platforms
- Familiarity with utility billing practices rate structures and regulatory requirements is a plus
- Ability to research and troubleshoot software and technical issues
- Experience working with Help Desk Ticketing or CRM Software (FreshDesk Jira)
- Understanding of modern development and deployment methodologies including experience with Amazon Web Services Google Cloud Platform and/or Microsoft Azure
- Mastery of office productivity suites such as Microsoft Office and Google Docs
Required Qualifications:
- 1 2 years of experience in technical support IT help desk or a related field
- Experience in the utility industry is a plus
- Experience in finance accounting or related fields
- Strong troubleshooting skills with a logical and analytical approach
- Understanding of SaaS applications cloud platforms and web applications
- Excellent communication and customer service skills
- Experience supporting enterpriselevel SaaS applications
Our Hiring Process!
We know that looking for a new role can be both exciting and timeconsuming and we truly appreciate your effort. Heres a peek into our hiring process for this position so you know exactly what to expect:
Stage 1: 30minutes Recruiter Interview
Well dive into your professional background and experience share more about SpryPoint and the role and answer any burning questions you might have.
Stage 2: Take Home Assignment
The test has a 3day deadline and focuses on assessing your skills in key areas related to the role. Were more interested in your problemsolving approach than perfection
Stage 3: 1hour Final Interview
If the assignment goes well youll move on to the final interview. Youll get to meet our Client Success Team. This is a great opportunity to show off your skills. We value collaboration so well discuss the assignment together. Were interested not just in your final solution but also in your thought process and how you got there.
Stage 4: References/Offer
Well check your references to confirm all the great things weve learned about you. If all goes well well be thrilled to extend an offer and welcome you to the team!
Why SpryPoint
Remotefirst and autonomous working environment with flexible working hours
Competitive compensation package
Macbook $500 towards your home office setup
Health dental vision and life insurance
Generous PTO day Summer Fridays and flexible sick days
RRSP (Canada) and 401k (US) matching program
Professional development courses $2500 annual tuition assistance and a book bounty program
Annual company events (SpryPalooza! and team offsites
SpryPoint is an equalopportunity employer. We do not discriminate and encourage applications from everyone regardless of race religion colour national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable local state or federal laws.
If you need any accommodations or adjustments throughout the interview process and beyond please let us know and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.
Please note that to maintain our SOC 2 compliance we ask all candidates to complete background check and identity verification as a final step in our interview process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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