Zonal Controller
Zonal Controller
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What youll bring to the team
Zonal Controller
Location:THORPE PARK Resort KT16 8PN
Hours: 40 hours per week
Salary:
The Zonal Controller plays a key role in ensuring the smooth running of park operations by monitoring performance triaging operational requests and maintaining effective communication channels.
Responsibilities:
- Monitor digital systems and dashboards to track the performance of units and rides across the resort.
- Answer phones and monitor digital systems for staff requests including guest complaints refunds and ride shutdowns.
- Receive notifications and calls regarding other concerns including IT issues facilities work orders and ERrelated incidents.
- Support the resolution of employee relations issues as needed offering guidance and assistance to team leaders while ensuring adherence to company policies and fostering a positive workplace culture.
- Identify actions required on Resort such as deploying an engineer to a ride assigning a Zonal Manager to handle a guest complaint or creating IT tickets.
- Prioritize actions based on their operational impact to ensure critical issues are resolved promptly.
Qualifications & Experience
- Operational Awareness: Understanding of park operations and the ability to monitor performance metrics effectively.
- Communication Skills: Clear and professional communication across phone radio email and digital systems.
- ProblemSolving: Ability to identify actions prioritize tasks and resolve issues promptly and efficiently.
- Attention to Detail: Accurate tracking reporting and documentation of operational activities.
- Demonstrate adaptability and flexibility: Being open to adjusting or changing priorities and taking on ad hoc responsibilities as needed while being willing to support the business with alternative shifts or varying working hours as required.
- Team Collaboration: Strong ability to work closely with internal teams to ensure smooth and effective park operations
Benefits
- Merlin Magic Pass 20 free tickets for you your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a years service
- 28 days holiday (including bank holidays)
- Company bonus
- Private pension scheme
- 40 discount online off LEGO
- 25 discount in our onsite retail shops and restaurants
- Ongoing training and development opportunities
- Plus many more
This role is a fulltime role averaging 40 hours per week. Due to the nature of the business this will include weekends bank holidays and some late evenings as required.
If you have any questions or if you require any assistance because of a disability or medical condition please contact us by email atand one of the team will get back to you as soon as possible.
Pay Range
Employment Type
Full-Time
