Retail Store Lead
Retail Store Lead
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Job Description
POSITION SUMMARY:
The Retail Store Lead supports the Store Manager in daytoday operations of the store. The Lead is responsible for daily direction and training of associates on processes and service to ensure the best guest experience. They will drive sales and assist guests on the floor maintain merchandising standards and act as a cashier/sales associate throughout shift.
ESSENTIAL FUNCTIONS:
Expresses and models BIG behaviors in all guest and associate interactions
Acts as manager on duty in absence of Manager/Assistant Manager
Set direction and goals for the day/shift when associates arrive to work
Handles guest concerns and issues as they arise
Processes transactions opening and closing procedures in an efficient and accurate manner
Stays up to date & communicates product knowledge to team so they can give accurate and beneficial information to guests
Stays up to date & communicates resortwide knowledge to share with guests in a confident and fun manner
Demonstrates knowledge and insight regarding inventory levels customer feedback and product requests and can suggest alternate options
Ensures self and associates are maintaining a high level of cleanliness & safety throughout the store at all times
Maintains food & sundries items to ensure they are in date and proper procedures are followed
Execute ordering processes YellowDog retail transfer requests
Work closely with Retail Leadership to communicate store needs and guest requests
Maintain high level of inventory integrity through correct processes cycle counts and annual inventory
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
1 year of retail/sales experience preferred
Prior leadership experience preferred
KNOWLEDGE SKILLS AND ABILITY:
Customer service skills Ability to interact with others in an honest fair and respectful way giving others confidence in ones intentions and those of the organization. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
High Work Standards Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
Problem Solving/Decision Making Ability to identify and understand issues problems and opportunities taking selfdirected steps to choose a course of action.
Teamoriented Ability to collaborate and work with others to develop best practices coordinate duties and fulfill guest needs.
Planning and Organizing Skilled at establishing a course of action to ensure work is completed efficiently.
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Computer Work
Regularly
Occasionally
Seldom / Never
Walking
Regularly
Occasionally
Seldom / Never
Sitting
Regularly
Occasionally
Seldom / Never
Standing
Regularly
Occasionally
Seldom / Never
Lifting up to 50 lbs.
Regularly
Occasionally
Seldom / Never
WORK ENVIRONMENT:
Office
Retail / Store
Restaurant / Resort
Distribution Center
Manufacturing / Plant
Other:
INDEPENDENT JUDGEMENT:
Performs tasks and duties under direct supervision using welldefined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.
Performs tasks and duties under general supervision using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is to complete work assignments. Often makes recommendations to work procedures policies and practices.
Performs duties within scope of general company policies procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies procedures and practices.
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Daytoday work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.
Develops strategic direction goals plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems.
MANAGEMENT LEVEL:
Not applicable
Supervisor
Manager
Sr Manager
Director
Sr Director
Executive
How many direct reports will this role have 0
Is this role typically fulltime parttime or both
Will this role need email access Yes No
Is this role able to work remote Frequently Occasionally Rarely Never
Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at
Employment Type
Full-Time
