Customer Service Agent - Boston Logan International Airport BOS
Customer Service Agent - Boston Logan International Airport BOS
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Salary Not Disclosed
1 Vacancy
Job Description
INTRODUCTION
Interested in working in aviation Are you looking for a job with stability and growth opportunities If you are looking for a career with growth potential and work well in a fastpacedteamoriented environment we want to speak to you!
Perks of the job:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
- Growth potential
*Parttime benefits could vary
WHY WORK FOR PRIMEFLIGHT
- We are committed to being a leading provider of commercial services within the aviation industry
- Our teams focus on maintaining a positive working environment and treating all team members with respect
- With more than 200 locations across the world we offer opportunities for career progression
- Enjoy a competitive pay scale
ABOUT US
- We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!
Job Description
Our Customer Service Agent plays a vital role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers assisting with inquiries and offering support with checkin and boarding processes. Customer Service Agents must ensure compliance with airline policies security regulations and safety procedures while also addressing passenger concerns and providing solutions. Additionally you will collaborate with various airport departments to facilitate a seamless passenger experience contribute to maintaining a positive airport environment and uphold high standards of customer service excellence.
WHAT ITS LIKE TO WORK AS A CUSTOMER SERVICE AGENT
- You like working as a team toward a common goal
- Enjoy working with internal and external customers worldwide
- Greet and assist passengers at the airport with checkin boarding and general inquiries
- Provide accurate information on flight schedules gate assignments and airport services
- Handle passenger checkin and baggage processing efficiently and courteously
- Assist passengers with selfservice kiosks and online checkin procedures
- Resolve customer issues and complaints in a professional and timely manner
- Make announcements and keep passengers informed about flight changes and boarding times
- You have a great attention to detail
- Willing to go that extra mile
- You enjoy working with a team or individually to accomplish your tasks
- Like to build long term relationships with your customers
- Physical activity may include:
- Stand and walk for extended periods of time
- Ability to lift 70 pounds or more
- Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
- Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (threedimensional vision ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
Qualifications
- Minimum age of 18 years old
- Ability to read write speak and understand the English language to include documents
- 1 year of customer service experience
- Comfortable working with computers mobile devices and tablets
- Ability to pass a drug screen
- Eligibility to acquire needed credentials and clearances (FAA TSA Port Authority U.S. Customs and U.S. Postal as applicable)
Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays. The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm respect for their team and the highest regard for safety!
PrimeFlight Aviation Services Inc. is proudto be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws.
Required Experience:
Intern
Employment Type
Full-Time
