STAFF ASSISTANT III - Speech Language Pathology Department

• Acts as patient liaison to clinicians

• Ensures prompt patient access to high quality and appropriate services for patients presenting with communication or swallowing difficulties and disorders

• Ensures scheduling is accurate and is conducive to prompt and efficient clinical care

• Under the direction of clinicians completes forms and documentation to expedite care and to assist clinical process

• Under the direction of clinicians responds to questions from patients families and potential consumers of our service

• Communicates with patient and family to confirm appointments and for followup as requested by clinician

• Coordinates and maintains patient charts and documents provided by family and/or SLP prior to and following initial diagnostic session

• Assists SLPs in the followup/post initial diagnostic communication with referral sources other providers and office manager to ensure timely insurance coverage if treatment at MGH has been recommended

• Creates types proofreads and edits letters and correspondence at the direction of SLP

• Performs general clerical duties including photocopying faxing and filing for ambulatory patients

• Ensures all documentation is disseminated accurately following patient appointments

• Creates designs and maintains various databases and spreadsheet applications re: patient populations and research initiatives and disseminates patientrelated reports to SLPs

• Assists in the preparation of materials for patientrelated activities

• Attends formal and informal presentations related to clinical practice in SLP

• Collects and maintains data and makes recommendations accordingly to improve quality of services provided and to help create programs in response to the needs of our patient population

• Coordinates the marketing efforts of specific programs and assists in the development of brochures

• Ensures accuracy of policy and procedures manual and edits as necessary those policies and guidelines relevant to ambulatory practice

• Develops and maintains databases and ensures information is current and reports are generated and available when necessary

• Attends formal and informal presentations related to clinical practice in SLP

• Participates in department or hospital projects as needed under the direction of Director

• Performs general clerical duties including photocopying faxing and filing for ambulatory patients

Skills/Abilities/Competencies Required:

• Excellent communication and interpersonal skills
• Computer skills to acquire knowledge of hospital systems
• Excellent word processing/Excel/database skills
• Excellent organizational skills
• Ability to work well under pressure
• Ability to appropriately handle sensitive/confidential information
• Independent judgment decision making and ability to prioritize
• Initiative and flexibility
• Knowledge of medical terminology

The Staff Assistant III is responsible for providing administrative support to the clinical staff in the Speech Language Pathology department.

This person is theprimary interface between the patient and the providers performing duties that directly impact the care provided to the patient.

The Staff Assistant III also supports the leadership team on as needed basis. Responsibilities include but is not limited to assessing and coordinating programs analyzing data and creating reports assisting with special projects.

This is a parttime 20hour per week position.

Massachusetts General Hospital is an Equal Opportunity Employer.By embracing diverse skills perspectives and ideas we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.