Canada Software Implementation Consultant - Rapid Services
Canada Software Implementation Consultant - Rapid Services
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-04-2025
Job Description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and realtime patient insights. For over 20 years the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception PointClickCare has grown exponentially with over 2200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canadas Most Admired Corporate Cultures PointClickCare leads the way in creating cloudbased healthcare software.
At PointClickCare we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here youll discover a space where your talents can thrive your career can grow and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Position Summary:
As part of the Professional Services the Software Implementation Consultant (Rapid Services) will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the LongTerm and PostAcute Care (LTPAC) settings. The Consultant will be diligent customer focused agile transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will be responsible for single resource delivery of small to midsized projects with low to medium complexity. From planning to go live through post go live and closure you will work independently to guide our clients through their implementation experience as the sole resource. The applicant should expect up to 30 on site travel to customer sites and regional meetings.
The Consultant (Rapid Services) will report to the Manager Professional Services.
The Role:
Consultant (Rapid Services) are primarily responsible for single resources delivery of small to midsized projects with low to medium complexity. From planning to go live through post go live and closure you will work independently to guide our clients through their implementation experience as the sole resource.
Key Responsibilities:
Project Management:
- Lead multiple concurrent implementation projects.
- Manage full scope delivery including project budgeting technical delivery and post golive support.
- Exercise full autonomy and ownership of the project roster.
- Proactively anticipate identify and communicate issues risks and escalations with the project team to ensure an exceptional customer experience and successful implementation.
Consulting:
- Facilitate enhancement gathering sessions with clients to identify business objectives.
- Advise clients on the project approach and articulate the impact of changes to project timelines and resources.
- Establish and maintain strong customer relationships through excellent communication and collaboration skills.
Training:
- Develop and deliver onsite/remote trainthetrainer sessions based on adult learning principles and best practices to address client needs.
- Coordinate training sessions including scheduling participants and required resources.
- Provide feedback and recommendations for improvements to training processes and program curriculum development.
Your onboarding:
- Participate in Corporate onboarding Learn about PointClickCare our history and our values.
- Participate in Departmental onboarding Learn our software our methodology and how you fit into the organization.
- Work with a peer Buddy Gain mentorship through your onboarding programs and beyond. Learn the ins and outs from someone who does your job.
- 1:1s Meet the entire team leadership and people in supporting teams. Make friends and gain rapport and connections.
- Achieve key Departmental onboarding landmarks successfully Learn our key modules and get ready to be client facing!
- Start a project! With the support of your Buddy Manager and the entire team!
- Take on other adhoc client facing or behind the scenes client work.
- Be on your way to being fully ramped up with multiple projects and role specific critical metrics and targets.
- Grow your knowledge Learn more PointClickCare modules and features.
- Lead a full roster of projects throughout the entire project cycle.
- Guide customers towards standard processes
- Achieve positive customer feedback.
- Become a Buddy Pay it forward and help the next generation learn and grow in the role.
Within 1 month you will
Within 2 months you will:
Within 4 months you will:
Within 1 year you will:
Experience:
- Passion for delivering an exceptional customer experience.
- Consulting experience in software implementation workflow analysis recommendation development and measuring business outcomes.
- Healthcare industry experience nice to have.
- Proven ability to take accountability for a project demonstrating initiative and delivering on commitments to ensure customer objectives are met.
- The ability to quickly learn new concepts and technologies and convert them into customer solution value.
- Undergraduate degree or equivalent work experience in technology preferred
$75200 $80900 a year
AtPointClickCare base salary is one of the many components that make up our total rewards package.The CAD base salary rangefor this position is $75200 $80900 (Overtime Non Eligible) bonus benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CADlocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
AtPointClickCare base salary is one of the many components that make up our total rewards package.The CAD base salary rangefor this position is $75200 $80900 (Overtime Non Eligible) bonus benefits. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CADlocations. Within the range individual compensation is determined by jobrelated skills and knowledge relevant experienceincluding professional and lived experience and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
Contract
Employment Type
Full-Time
Key Skills
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