Senior NGDE Engineer
Senior NGDE Engineer
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1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
The Senior NGDE Engineeris expected to be able to:
- Oversee implementation of new capabilities troubleshoot existing services and maintain the security and operability of production systems.
- Maintain the NGDE thin client backend infrastructure and provide customer support for thin clients Distribution Consoles NGDE profiles license files routes and session connections.
- Manage O&M activities to include weekly license file updates monthly reports on license usage plan and schedule preventive maintenance and brief Change Control Board (CCB) as for major changes to production environment.
- Coordinate with customers and stakeholders to collect data and conduct analysis of complex system problems and develop document and implement solutions.
- Develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KA) for use by customers and helpdesk personnel.
- Oversee knowledge management for team to include seeking out/coordinating new training opportunities training junior staff on new capabilities and seeking alternative training methods if structured training courses are unavailable.
- Interface with customers Engineering team and vendor support as needed for resolution of issues and problems with the design implementation or bugs in the environment.
- Establish comprehensive availability and capacity management solutions using lessons learned
- Manage major projects to include deployment of large volumes of Thin Client systems upgrade of Distribution Console software and expansion of capabilities to new enclaves.
- Provide followup reports (technical findings feedback resolution steps taken After Action Reports (AAR) for root cause analysis engineering technical assessment and process improvement initiatives.
- Support customer requirements in a 24/7/365 mission environment.
- Update operations and maintenance documentation for 24/7/365 IT Operations Center watch personnel to assist with troubleshooting and root cause analysis after hours.
REQUIRED QUALIFICATIONS
- Active TopSecret Clearance with a CI Poly
- BS 1012 years relevant experience; MS 810 years relevant experience; PhD 57 years relevant experience
- IAT II RedHat Certified System Administrator (RHCSA)
- RedHat Certified Engineer (RHCE)
- Meet DoDM 8140.03 (previously DoD 8570 IT System Admin Intermediate certification requirements (Cloud GICSP SSCP Security CE GSEC or higher)
Overview
We are seeking a Senior NGDE Engineer to join our Task Order proposal on the Defense Intelligence Agencys Solutions for the Information Technology Enterprise III (SITE III). The Senior NGDE Engineer will support operations across multiple geographic locations. The Senior NGDE Engineer provides systems and software operations and maintenance support in a large multienclave enterprise environment. This engineer will maintain the Next Generation Desktop Environment (NGDE). They will maintain the Distribution Consoles clusters and other backend components for a multilevel thin client solution as well as troubleshoot connectivity for customers from thin clients through TTC systems and to multiple disparate enclaves.
TekSynap is a fast growing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: District of Columbia (DC) National Capital Region United States
- Type of environment: Varies
- Noise level: Low
- Work schedule: Normal work hours constitute on average 8 hours a day 40 hours per week (excluding breaks and meal periods) within standard operational hours occurringMondayFriday excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: 20
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
Citizenship: U.S. Citizenship
Clearance requirement: TS/SCI CI Poly
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
To provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
Senior IC
Employment Type
Full-Time
