Manager-Business Process Management
Manager-Business Process Management
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Job Description
Date Posted:
Country:
IndiaLocation:
North Gate Business Park Sy.No 2/1 and Sy.No 2/2 KIAL Road Venkatala Village Chowdeshwari Layout Yelahanka Bangalore Karnataka 560064Position Role Type:
UnspecifiedRoles & Responsibilities:
- Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
- Proactive in handling query with regards to process transformation
- Should work with crossfunctional teams; multiple geographies to run a common agenda for transformation & continuous improvement
- Lead and Implement business process improvement projects
- Create and run continuous improvement roadmaps in synchronization with company HQ to drive digital transformation projects
- Handle multiple complex projects simultaneously
Technical Experience:
- Exposure to Project management or Process Excellence with proven experience in process excellence and preferably in Customer Service / Operations domain
- Experience / knowhow of digital technologies in managing and driving innovation transformation projects along with change management with internal & external stakeholders
- Affinity to details and ability to present facts and figures related to projects
- Drive continuous improvements across teams using Lean Six Sigma framework
- Quantitative and problemsolving ability ability to conceptualize complex problems and develop Digital road map
- Ability to coach & mentor people effectively influence & motivate others
- Excellent communication and analytical skills with ability to work in diverse teams and with multiple partners
- Facilitative Leadership skills Influencing skills mentoring and coaching to be able to inspire challenge and change
Qualification / General Experience:
- Bachelors / Masters degree / MBA with experience in Operations and Customer Service areas
- 12 to 15 years of experience preferably in operations supply chain and customer service
- Good analytical skills
- Project management certificate / Black belt will be an added advantage
- Fluent in English with excellent written and verbal communication skills
- Experience user of the Microsoft Office (Word Excel PowerPoint)
- Experience of working under dynamic and uncertain business conditions
Other Skills:
- Strategic leadership
- Customer focus
- Communication / listening
- Business innovation
- Analytical thinking
- Forward thinking
- Adaptability
- Business judgment
- Focus on results
- Teamwork
- Inspires & empowers
- Building trust
- Drives change and innovation
Work Location:
- Bangalore
Travel:
- Upto two travels a year to Montreal
Employment Type:
- Fulltime
- Required to work in EST shift
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Required Experience:
Manager
Employment Type
Full-Time
