drjobs Manager-Business Process Management

Manager-Business Process Management

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1 Vacancy
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Job Location drjobs

Bengaluru - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Date Posted:

Country:

India

Location:

North Gate Business Park Sy.No 2/1 and Sy.No 2/2 KIAL Road Venkatala Village Chowdeshwari Layout Yelahanka Bangalore Karnataka 560064

Position Role Type:

Unspecified

Roles & Responsibilities:

  • Identifying areas of significant Customer Business Impact and improvement opportunities therein and provide strategic direction & thought leadership
  • Proactive in handling query with regards to process transformation
  • Should work with crossfunctional teams; multiple geographies to run a common agenda for transformation & continuous improvement
  • Lead and Implement business process improvement projects
  • Create and run continuous improvement roadmaps in synchronization with company HQ to drive digital transformation projects
  • Handle multiple complex projects simultaneously

Technical Experience:

  • Exposure to Project management or Process Excellence with proven experience in process excellence and preferably in Customer Service / Operations domain
  • Experience / knowhow of digital technologies in managing and driving innovation transformation projects along with change management with internal & external stakeholders
  • Affinity to details and ability to present facts and figures related to projects
  • Drive continuous improvements across teams using Lean Six Sigma framework
  • Quantitative and problemsolving ability ability to conceptualize complex problems and develop Digital road map
  • Ability to coach & mentor people effectively influence & motivate others
  • Excellent communication and analytical skills with ability to work in diverse teams and with multiple partners
  • Facilitative Leadership skills Influencing skills mentoring and coaching to be able to inspire challenge and change

Qualification / General Experience:

  • Bachelors / Masters degree / MBA with experience in Operations and Customer Service areas
  • 12 to 15 years of experience preferably in operations supply chain and customer service
  • Good analytical skills
  • Project management certificate / Black belt will be an added advantage
  • Fluent in English with excellent written and verbal communication skills
  • Experience user of the Microsoft Office (Word Excel PowerPoint)
  • Experience of working under dynamic and uncertain business conditions

Other Skills:

  • Strategic leadership
  • Customer focus
  • Communication / listening
  • Business innovation
  • Analytical thinking
  • Forward thinking
  • Adaptability
  • Business judgment
  • Focus on results
  • Teamwork
  • Inspires & empowers
  • Building trust
  • Drives change and innovation

Work Location:

  • Bangalore

Travel:

  • Upto two travels a year to Montreal

Employment Type:

  • Fulltime
  • Required to work in EST shift

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Required Experience:

Manager

Employment Type

Full-Time

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