SHC - OperatorReceptionist per-diem rotating shifts
SHC - OperatorReceptionist per-diem rotating shifts
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
QUALIFICATIONS: High School graduate or equivalent necessary
Ability to speak read and write English
Ability to work in a fast paced environment
Enjoy working with the public and hospital personnel
Knowledge of switchboard practices paging procedures and equipment
Basic Computer Knowledge
SRN is committed to diversity in the workplacewhich begins with respect and opportunity for all. PHH takes affirmative actionto ensure that equal employment opportunity is provided to all personsregardless of race religious creed color national origin sex sexualorientation gender identity genetic information age ancestry veteranstatus disability or any other basis that would be inconsistent with anyapplicable ordinance or law.
POSITION TITLE: Switchboard Operator
DEPARTMENT: Telecommunications
REPORTS TO: Manager Telecommunications
PURPOSE OF POSITION: Answer switchboard console for the entire Spaulding Hospital Cambridge Inc. and staff Information Desk
SPECIFIC DUTIES: Responsible for all hospital emergencies:
a) Emergency code phone ext. 2222
b) Emergency paging of codes/fire alarms
c) Responsible for all alarms located in the switchboard room
d) Log all alarms/codes
Assist patients in making telephone calls
Contacting OnCall personnel after hours
Contacting Security as needed
Responsible for being plugged into the switchboard and answering all calls as soon as possible
Knowledge of carrier procedures
Paging Announcements (General and Emergency)
Knowledge of various computer software such as MS Word Excel Meditech
Maintain various carrier logs
Ability to turn on/off patient phones and maintain phone logs
Ability to handle high volume switchboard:
1. Average calls per day are 3300
2. 12 incoming lines
3. Paging
PHYSICAL REQUIREMENTS: Must be able to see hear speak and work with hands.
WORKING CONDITIONS: Small confined area. Cannot leave work area without securing a relief operator. Will often be dealing with people under stress.
Employment Type
Grant
Department / Functional Area
Key Skills
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