Bachelors Degree with a concentration in a human relations field (i.e. Sociology Psychology) highly preferable. Prior training of medical terminology and interpreting skills. Health care related experience in a position of direct patient contact. Fluency of English both written and verbal and one or more languages Knowledge of culturespecific care Responsible for assessing the needs of nonEnglish speaking and hearing impaired patients and providing assistance by interpretation of consent forms diagnoses discharge plans and any other type of patientrelated information. Independently resolves most issues that arise in their daily responsibilities answers questions about protocols and makes appropriate referrals without direct supervision. Serve as a resource to both patients and providers to contribute to successful outcomes. Comply with appropriate BW/F policies and procedures. Responsible for immediately and effectively answering requests for face to face or telephone interpretations for all types of encounters throughout the hospital with a priority for emergency and more urgent requests Interprets and transmits accurately and in understandable terms complex medical information from medical providers to patients including interpretation and written translation of consent forms diagnoses discharge plans and any other type of patientrelated information. Interprets and transmits accurately and in understandable terms information from patients to medical providers. Assists patients throughout the hospital system in a professional and courteous manner. Provides this assistance to every patient who speaks the Interpreters language and in necessary refers the patient to the appropriate resource. Assists physicians and medical providers in procedures that require a calm and wellinformed patient. Maintains an environment that promotes collaborative work relationships and provides assistance to other Interpreter Services personnel as needed. Accepts and processes assignments for his/her language and other languages. This task may include answering telephones logging information contacting interpreters from office files and/or other approved sources and securing followup in a timely manner. Independently resolves most issues that arise in their daily responsibilities answers questions about protocols and makes appropriate referrals without direct supervision. Maintains complete and accurate written and computerized records of services rendered and statistics of all patient related information.
Brigham and Womens Faulkner Hospital is a 150 bed nonprofit community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900 Brigham and Womens Faulkner Hospital has a long history of meeting the health care needs of our patients by offering comprehensive care in a wide variety of specialties. At Brigham and Womens Faulkner Hospital our world revolves around our patients and their families which is why weve been nationally recognized for our best practices in patient care safety measures and surgical outcomes. If youre looking for more than a career join Brigham and Womens Faulkner Hospital. Our patients call it better care. Our employees call it home.
Brigham and Womens Faulkner Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race sex color religion national origin protected veteran status or on the basis of disability.