Technical Operations Specialist- Home Offices - Information Services

Primary Purpose:
This position will perform onsite technical work to install and maintain computer equipment and
network and software applications throughout the district. Respond to work order requests by diagnosing
and repairing network and computer hardware. Distributing new equipment and cabling of existing and
new sites added to the district.

Minimum Qualifications:

Education/Certification:

A High School diploma or GED is required.
Must obtain either Comptia A or Comptia Network within 1 calendar year.

Experience:

One year of progressively responsible work experience in a technical support
environment.

Skill Requirements:

Knowledge of computer workstation setup.
Knowledge of computer hardware and software applications.
Ability to install maintain and repair computers and peripherals including printers modem and scanners.
Ability to travel as required

Major Responsibilities and Duties:

Installation

Install and upgrade computers and peripherals throughout the district.
Install network cabling and network peripherals throughout the district.
Relocate computer hardware peripherals and equipment as needed.
Install and configure software as needed.
Assist with the installation maintenance troubleshooting and repair of data
communications circuits and equipment.

Equipment Repair and Maintenance

Diagnose and repair equipment including printers terminals and personal computers.
Service equipment according to established preventive maintenance schedule.
Maintain accurate updated records of preventive maintenance.

Maintain accurate records of time and materials required to perform repairs and service.

Technical Support

Analyze and resolve technology issues using logic and creativity following established procedure and exhibiting a commitment to seeing the problem through to resolution.
Process technology requests using help desk software and ensure issues are resolved or escalated in a timely manner.
Respond to questions and resolve problems for users in person via telephone and/or remote access; Assess enduser needs and provide training as needed.
Work cooperatively with endusers to detect and resolve hardware problems.
Communicate with District IT personnel and software/hardware vendors to resolve enduser problems.

Other

Be customer service oriented and maintain a professional approach regarding all district matters.
Be adaptable and flexible in acceptance of changes in techniques and procedures.
Perform R&D and remain knowledgeable of emerging trends in technology and keep abreast of innovative practices.
Attain and keep current relevant technology certifications.
Perform special projects afterhours support and upgrades and other duties as assigned.
Travel to campus locations for onsite support as required.

EQUIPMENT USED:
Hand tools and test instruments for electronic repairs and cable installations. Personal computers and
peripherals including scanners routers switches wireless access points modems and printers.

MENTAL DEMANDS:
This individual should be a selfmotivated starter; perform tasks with little or no supervision; maintain a
proactive attitude when establishing relationships among district personnel; and maintain emotional
control under stress.

PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. This position requires prolonged sitting
standing walking and the ability to lift carry push or pull items up to 50 lbs. unassisted. Otherphysical demands include hand and eye coordination and manual dexterity visual acuity speech and hearing repetitive motion climbing bending stooping crouching kneeling reaching twisting balancing and driving to perform essential functions. On call 24/7 technical support will be required as well as a valid drivers license and a good driving record.

Required Experience:

Unclear Seniority