Hotel Front Office Agent

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views If so please read on! Mr. C Coconut Grove is looking to hire a fulltime Hotel Front OfficeAgent.

This position has acompetitive wage depending on experience. All eligible fulltime regular employees are also offeredgreat benefits includingmedical dental vision and a 401 (k) retirement savings plan holiday pay vacation time paid time off (PTO) parking and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry consider applying to join our exceptional team today!

WHO WE ARE

From the fourth generation hospitality leaders brothers Ignazio and Maggio Cipriani comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the worldrenowned architecture firm Arquitectonica the hotels interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service complimented by luxury accommodations and amenities.

YOUR ROLE AS HOTELFRONT OFFICEAGENT:

We are looking for a Hotel Front OfficeAgent to serve as our guests first point of contact and manage all aspects of their accommodation.

Hotel Front OfficeAgent responsibilities include registering guests managing reservations and providing information about rooms rates and amenities. If you have a knack for customer service and work experience in the hotel industry wed like to meet you.

Ultimately you will help create a pleasant and memorable stay for our guests.

RESPONSIBILITIES:

Perform all checkin and checkout tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel available rooms rates and amenities

Respond to clients complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully furnished to accommodate guests needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests

Upsell additional facilities and services when appropriate

Maintain updated records of bookings and payments

REQUIREMENTS AND SKILLS

Work experience as a Hotel Front OfficeAgent Receptionist or similar role

Experience with hotel reservations software

Understanding of how travel planning websites operate like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

A degree in hotel management is a plus

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks only incidentally related to each position have been excluded. Requirements skills and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance however should the duties responsibilities and requirements delineated be interpreted as allinclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an atwill employer.

READY TO JOIN OUR TEAM

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job please fill out our initial 3minute mobilefriendly application. We look forward to meeting you!

Equal Employment Opportunity