Customer Success Manager - APAC

Mode of engagement: Hybrid

About us:

The global hiring revolution is shaping a future where talent can thrive everywhere driving innovation and progress on a global scale.

Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring were creating a level playing field where businesses and individuals (like you) can compete grow and succeed regardless of geography.

Multiplier empowers companies to hire onboard manage and pay talent in 150 countries quickly and compliantly. Our mission is to build a world without limits where ambitious businesses can look beyond borders to build their global dream teams.

Our unified employment platform complete with worldclass EOR AOR and Global Payroll products means it has never been easier to seize the global hiring opportunity.

Were backed by some of the best in the business (Sequoia DST and Tiger Global) are led by industryleading experts scaling fast and seeking brilliant likeminded enthusiasts to join our team. The future is borderless. Lets build it together.

Whats the opportunity

Our CSMs are responsible for building strong outcomebased relationships with our named accounts enabling them to expand their international footprint and grow revenues from those accounts moving forward.

As a CSM youll be reporting to the Regional Head CX and working closely with your peers and crossfunctional stakeholders. Process creativity curiosity and tenacity will be critical to our/your success in this role.

What youll do:

• Build trusted relationships with our named accounts through consultative solutioning ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams including Sales Product Operations and Engineering to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team synthesizing feedback received and offering informed opinions and solutions to help shape our product roadmap
• Understand the needs of our customers across industries and tiers and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Youll be successful if:

• You are customer obsessed always putting our customers first and being there for them every step of the way
• You are experienced in building and nurturing customer relationships ensuring to meet customer and business goals
• You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
• You are organized detailoriented are able to prioritize and perform well under pressure helping you to stay on top of a larger book of customers
• You have a positive attitude are selfmotivated and resilient adapting easily to change in our highgrowth start up environment
• Previous experience of working in customer success/service a background at a HR SaaS company or experience in working remotely are all a plus!

What are we looking for

• Min 4 to 8 years of Customer facing experience (ideally within B2B SaaS or HR)
• Min 2 to 3 years in a Customer success/ Account Management role
• Min 2 of the last 3 years overachieving goals and targets
• A peoplefirst and growth mindset
• An affinity to work (thrive! as a remote employee within a fastgrowth business and an incredibly explosive sector
• The ability to work independently problemsolve proactively and collaborate effectively
• Comprehension of valuebased sales
• Discipline in Account Planning Forecasting and Quota Attainment

If you are a highly motivated and resultsoriented professional with a passion for driving revenue growth in the HR Tech industry we would love to hear from you.

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.