Senior Program Coordinator Care Management Hybrid
Senior Program Coordinator Care Management Hybrid
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$ 84000 - 100000
1 Vacancy
Job Description
Job Details
Description
Join the Erie team! Motivated by the belief that healthcare is a human right we provide high quality affordable care to support healthier people families and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957 we have provided highquality care to diverse patients most in need regardless of their insurance status immigration status or ability to pay.
Erie Family Health Centers a top workplace in Chicago and suburbs is looking for a valuable addition to our Care Management Team! In partnership with the Senior Manager of Patient Programs the Senior Care Management Program Coordinator is responsible for the Care Management program at Erie and other population health management initiatives including but not limited to agencywide transitions of care and ED navigation efforts. The Senior Program Coordinator utilizes their clinical knowledge and program coordination skills to ensure that these programs and activities are implemented and optimized in line with both contractual requirements and Eries standards for highquality patientcentered care. The Senior Program Coordinator leads the integration of these activities at the site levels with the care teams and across the Patient Programs department and other centralized teams at Erie.
At Erie we are proud to provide competitive salaries highquality health care plans generous time off benefits retirement benefits and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical Dental Vision Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5 of the employees biweekly salary. Annual Paid Time Off: starting at 20 days of PTO and 8 paid holidays. Competitive salary annual merit increases plus room for growth and career advancement.
*Compensation is based on each candidates experience skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills experience and education will be reflected in the compensation offered.
Main Duties & Responsibilities
Leadership & Program Coordination Responsibilities (approximately 60 time)
Team Leadership
- Supports and mentors direct reports in staff support and performance management
- Oversees new hire onboarding and ongoing team trainings
- Provides consistent communication through regular team meetings direct report 1:1s and cascading sponsorship of agency priorities and communications
Program Coordination & Process Improvement
- With input from Patient Programs leadership and Sr. Manager of Patient Programs lead development documentation and dissemination of training and workflows for care management and other assigned activities across all Erie sites.
- In coordination with the Senior Manager supports the development and revision of Standardized Operation Procedures (SOPs) and workflows to support program structure staffing productivity and contractual requirements.
Quality Assurance
- Assists Manager in ensuring initiatives meet grant contractual and organizational goals and objectives by validating accuracy of data conducting appropriate analysis and reporting variances to manager
- Ensures program completion of all required documentation.
- In coordination with the Senior Manager Patient Programs evaluates Medical Home Network (MHN) requests reports and resources to optimize Eries performance and ensure integration with Erie systems and structures.
Direct Service Responsibilities (approximately 40 time)
- Provides care management services including completion of comprehensive risk assessment care plans medication reconciliation and monthly followups for a panel of patients consistent with contractual and Erie requirements for quality and service excellence
- Conducts chart reviews utilizes electronic medical records to identify patients clinical concerns and acuity risk factors and barriers when enrolling patients to program.
Qualifications
Education
- Bachelors degree with 3 years nursing experience OR Associates degree with 6 years nursing experience required
- Current Illinois RN licensure required
Preferred
- Masters degree preferred
- Formal leadership change management or quality improvement training preferred
Experience:
Required:
- Three 3 years of nursing experience required
- One 1 year of supervision experience required
Preferred:
- Program coordination or process improvement experience preferred
- Experience working in community health or another safety net setting preferred
- Three 3 or more years of direct nursing experience as a care manager or nurse leader preferred
- Managed care experience preferred
- Additional supervision experience preferred
Skills and Knowledge
Required:
- Ability to establish and maintain effective working relationships with coworkers clients and community partners
- Ability to plan organize implement evaluate and modify program needs
- Ability to problem solve and address issue as they arise
- Ability to work with staff members across all levels of the agency
- Strong computer skills: expert in Microsoft Office Excel and ability to learn to expert level other electronic databases (Epic electronic medical record system etc..
- Active CPR card required
Preferred:
- Bilingual fluency (English/Spanish) a plus. (May be required to assist or work with nonEnglish/Spanishonly speaking patients or guests.
The Erie Advantage Pledge
WORKING TOGETHER FOR WHAT MATTERS MOST
Erie makes a pledge that all current and future employees can feel confident that:
- Our mission vision and values unite us.
- Our voices matter.
- We do things well.
- Our inclusive culture promotes balance and belonging.
- We find our career sweet spot at Erie.
Required Experience:
Senior IC
Employment Type
Unclear
