Systems Analyst 2

Position will be 3 days remote with 2 days (Mondays and Tuesdays) required to be onsite at the location listed above. Program will only accept LOCAL ONLY candidates for this position.

Job Description/Roles & Responsibilities:

• • Understands business objectives and problems identifies alternative solutions performs studies and cost/benefit analysis of alternatives.
  • Analyzes user requirements procedures and problems to automate processing or to improve existing computer system.
  • Confers with personnel of organizational units involved to analyze current operational procedures identify problems and learn specific input and output requirements such as forms of data input how data is to be; summarized and formats for reports.
  • Writes detailed description of user needs program functions and steps required to develop or modify computer program.
  • Reviews computer system capabilities specifications and scheduling limitations to determine if requested program or program change is possible within existing system.
  • Many of our current operational challenges stem from inefficiencies in workflows recurring system issues and gaps between business requirements and technology solutions.
  • Will play a vital role in conducting root cause analysis identifying underlying system and process inefficiencies and implementing solutions that prevent recurring problems.
  • Will drive process improvements by evaluating existing workflows identifying bottlenecks and recommending automation or optimization strategies.
  • Many of our current processes contain redundancies or manual inefficiencies that slow down operations and increase costs.
  • Will work crossfunctionally with business units and IT teams to ensure that technology solutions align with business needs improving collaboration and reducing miscommunication.
  • By leveraging data analysis and system performance insights they will help leadership make informed strategic decisions that enhance operational efficiency and mitigate risks..
  • Inefficiencies in systems and workflows often result in hidden costs including unnecessary rework system downtime and operational delays.
  • This role is essential in ensuring that our systems and processes are optimized for longterm success ultimately driving better business outcomes improved efficiency and sustainable growth.

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

5

Required

Ability to work proactively and reactively collaborating with various teams to implement solutions and improve processes.

5

Required

Coordination and Collaboration: Work with various teams including IT support development and operations to gather information and expertise.

5

Required

Relies on limited experience and judgment to plan and accomplish goals.

5

Required

A certain degree of creativity out of the box thinking and latitude is required.

5

Required

Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

4

Preferred

Understands business objectives and problems identifies alternative solutions performs studies and cost/benefit analysis of alternatives.

4

Preferred

Strong understanding of principles of Problem management experience with applying various problem management methodologies and techniques. Implement strategies and processes to prevent problems from recurring such as recommending permanent fixes proces

4

Preferred

Experience with preventing recurring incidents by identifying analyzing and resolving the root causes of problems ensuring IT service reliability and business continuity.

4

Preferred

Experience with Root cause analysis techniques help identify the underlying reasons behind problems preventing recurrence and have experience with applying RCA methods such as 5Whys Fishbone diagrams Fault Tree Analysis FMEA Pareto charts and Chang

4

Preferred

Problem Identification: Identify and categorize problems based on their impact and urgency.

4

Preferred

Problem Investigation: Investigate problems to understand their root causes and impact.

4

Preferred

Solution Development: Develop and implement solutions including temporary workarounds and permanent fixes.

4

Preferred

Problem Resolution: Ensure that problems are resolved within agreedupon Service Level Agreements (SLAs).

4

Preferred

Problem Closure: Close problems after they have been resolved and documented.

4

Preferred

Communication: Keep stakeholders informed about the status of problems and solutions.

4

Preferred

Continuous Improvement: Monitor the effectiveness of implemented solutions and continuously seek ways to improve Problem Management processes.

4

Preferred

Familiar with standard concepts practices and procedures within a particular field.

2

Preferred

Strong understanding of ETL (Extract Transform Load) to extract transform and load data enabling businesses to use data for analysis and decisionmaking extracting data from various sources such as databases files and cloud services.

1

Preferred

Bachelors or Masters degree in relevant field is preferred.

1

Preferred

ITIL Certification is preferred

1

Preferred

Certification in Azure Data Factory (ADF) preferred