Senior EUDM Engineer
Senior EUDM Engineer
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1 Vacancy
Job Description
Location: Kidderminster
Salary range:
Are you a proactive IT professional with a passion for device management and customer excellence Wavenet is looking for an experienced End User Device Management (EUDM) Engineer to join our growing team. In this role youll be at the heart of managing and maintaining end user devices across a variety of customer estates using Wavenets cuttingedge toolsets.
If youre driven by technical excellence enjoy working closely with customers and thrive in a fastpaced environmentthis is the role for you!
Key Responsibilities
As an EUDM Engineer your role will include (but not be limited to):
Managing deployment and maintenance of Windows Updates OOB patches applications BIOS updates and OSD tasks via our EUDM toolsets.
Working closely with customers to test and document software deployments ensuring a smooth change management process.
Supporting and monitoring existing deployments taking corrective action as needed to ensure performance and compliance.
Becoming a trusted advisor to clients offering mentorship and occasionally leading presentations or briefings.
Delivering excellent service that enhances Wavenets CSAT and NPS scores by ensuring a toptier customer experience.
Producing detailed customerfacing compliance reports for various deployments.
Collaborating on continual service improvements (CSI) to streamline operations and enhance frontline team support.
Creating updating and sharing process documentation to improve knowledge sharing across teams.
Supporting Wavenets vendor partnership accreditation through ongoing personal development and certification.
Qualifications :
What Were Looking For
2 years experience with SCCM/ConfigMgr and OS deployments.
Familiar with 3rd party update tools (Patch My PC Dell Lenovo HP).
Solid knowledge of AD Group Policy DNS DHCP.
Strong in incident problem and change management.
Skilled in using remote support tools and generating compliance reports.
Clear communicator with strong documentation skills.
Clientfocused proactive and wellorganised.
A team player who shares knowledge and drives improvement.
SC clearance or eligible to obtain it.
Desirable
Certifications (Microsoft Dell HP etc.
Experience with Intune MECM or similar tools
Understanding of ITIL SLAs/OLAs/KPIs
Able to deliver smallscale tech projects
Additional Information :
Did we mention the perks
At Wavenet we offer more than just a job we provide an exceptional environment and a wide range of benefits to support your success from day one. With us youll enjoy a generous starting annual leave allowance private medical coverage discounted health plans an eye care scheme and comprehensive health and wellbeing programs all backed by a dedicated inhouse Wellbeing Team.
We believe in a strong worklife balance rewarding your commitment with an additional day of annual leave each year reaching up to 28 days. Heres a closer look at what we offer:
Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and officebased working so work fits seamlessly with your life.
Annual Leave: Begin your journey with 25 days of leave increasing by one day per year up to 28 days our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage discounted health plans virtual GP access an eye care scheme and a comprehensive employee assistance programme all supported by our internal Wellbeing Team.
Ready to join the UKs largest managed service provider
Apply today or contact our friendly Talent Acquisition Team for more information.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
