Senior Data Scientist
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Job Description
As a Senior Data Scientist on our Customer Care team youll focus on improving our customer care user experience using AIbased technology. Youll develop stateoftheart LLMbased chatbot solutions and knowledge management systems. In your daytoday you will:
Develop and enhance LLMbased chatbot solutions and knowledge management systems
Apply and finetune generative AI models to improve user experience and customer care efficiency
Develop models for specific use cases like intent classification ambiguity detection retrieval reranking etc
Collaborate with crossfunctional teams to integrate AI solutions within existing frameworks
Mentor team members in AI techniques and best practices
Qualifications :
5 years experience in Data Science with relevant exposure to generative AI projects
Solid understanding of Machine Learning and Deep Learning including extensive experience in NLP
Proficiency with Large Language Models including Prompt Engineering FineTuning Automatic Evaluation and RetrievalAugmented Generation (RAG)
Demonstrated ability to implement scalable and maintainable endtoend solutions
Proficiency in Python and experience with ML frameworks and platforms (e.g. TensorFlow PyTorch)
Strong team player with great communication skills
Masters degree in Data Science Computer Science or related fields an advantage
Additional Information :
We are Wixs Customer Care Guild. Were not your typical customer support. We represent the Wix users voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care were responsible for building strong relationships with Wix users uncovering their business needs and guiding them to success. Working with us youll find a friendly atmosphere fantastic coworkers and diverse growth opportunities in a dynamic environment. Were spread across the globe and offer an office remote or hybrid work model depending on the site.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
