IT Support Engineer
IT Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
IT Support Engineer
Location New York Office
The Opportunity
Shutterstock is seeking an IT Support Engineer to provide technical support in a fastpaced technology media company. This role requires rapid response intelligent decisionmaking and strong troubleshooting skills.
As an IT Support Engineer you will be the goto person for all computer hardware software and application needs at Shutterstock offering frontline user support across internal tools and technologies. This role also places a strong emphasis on Audio & Video infrastructure support.
Your responsibilities will include troubleshooting technical challenges responding to inquiries and implementing effective solutions. Additionally you will contribute to longterm projects and documentation efforts to improve the overall Shutterstock user experience.
The ideal candidate is a fast learner and excellent communicator who can support IT needs across global offices and employees with varying technical backgrounds. Experience in Desktop Support is required. While you will be part of a larger global team your primary focus will be supporting the New York office.
Responsibilities
- Provide desktop telephone system and application support to both local and remote users.
- Support IT infrastructure projects such as server/network upgrades office relocations and expansions.
- Maintain and support audio and visual technologies including video conferencing and live event support.
- Perform routine testing and problem diagnosis for:
- Digital Audio Systems
- TVs projectors microphones speakers amplifiers scalers and switches
- Collaborate with teams across security networking and infrastructure.
- Monitor log resolve and escalate IT issues in a teambased environment.
- Prioritize and manage multiple tasks/projects efficiently.
- Continuously seek opportunities to develop automation solutions.
- Participate in 24x7 oncall support rotation.
- Occasionally travel to other Shutterstock offices as needed.
Required Skills & Experience
- 3 years of Desktop Support experience in a business environment.
- Strong experience with:
- Operating Systems: Windows macOS
- Enterprise Technologies: Active Directory LAN/WAN support TCP/IP DNS DHCP Windows Server
- Security & Administration: Enterprise Antivirus Whole Disk Encryption System Management Security Policies
- Experience supporting Google Applications Okta Slack and Jamf.
- Proficient in Audio/Video technology support.
- Strong customer service organizational prioritization multitasking and communication skills.
- Ability to adapt quickly to changing priorities and make quick decisions with limited information.
- Experience in creating documentation and training endusers.
- Ability to meet SLAbased service constraints and operational metrics.
#LIMS1
#LIHybrid
At Shutterstock we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience skills and knowledge. You may also be eligible for our generous benefits package including health wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor market and additional factors.
The pay range for this position is below:
Note: Commissioneligible roles are expressed as ontarget earnings (base and commission). Noncommission roles are expressed as base salary only but are also eligible for annual incentives.
Shutterstock Values
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do and want to become part of a cuttingedge technology company building industry leading products please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence.
The referenced salary range is based on the Companys good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location work experience market conditions education/training and skill level.
Employment Type
Full-Time
