Senior Infrastructure Engineer
Senior Infrastructure Engineer
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Infrastructure Engineers implement manage and retire the infrastructure (including physical virtual networking and cloud infrastructure) that supports digital services. Your role will be focused on managing and maintaining our Microsoft and Cisco Collaboration communication infrastructure including the configuration deployment technical security and operations. This is a dynamic and fast paced area of our Technology Services group.
You will provide broad technical support for project build test and solution deployment activities for a wide range of Microsoft and Cisco collaboration technologies. Your expertise will enable you to provide highquality support to maintain efficient and effective operations in your work area.
You ll need to have strong technical capabilities to lead manage inspire and motivate teams. You ll foster collaboration and maintain strong relationships with key internal and external stakeholders. You ll need to exercise independence and effective decisionmaking based on highlevel judgement and subject matter expertise with consideration of wider implications.
Requirements
Key duties and responsibilities
Maintaining and supporting Services Australia and partner agencies Microsoft and Cisco collaboration Infrastructure.
Providing broad technical support for project build test and solution deployment activities.
Scheduling and performing regular maintenance and updating of supported products.
Performing technical operations for ICT solutions maintain technical system information in service tools and prepare a range of technical and corporate documentation.
Supporting the development of plans for backups and disaster recovery and execute those plans when necessary.
Performing problem management and root cause analysis.
Escalating issues that adversely impacts on policy performance and/or service.
Collaborating with stakeholders to resolve issues and ensure effective and timely implementation of business solutions.
Technical skills
Microsoft Windows and Cisco Collaboration Engineering Experts M365 Active Directory Configuration Management SCCM / MECM and Group Policy Server and Desktop Standard Operating Environment Azure and Azure Active Directory Intune technologies Microsoft Teams including Microsoft Teams Telephony and Meeting rooms AppLocker Cisco collaboration infrastructure including Call Manager Contact centre solution Webex video conferencing Cisco Meeting Room devices.
About the organisation
Services Australia is at the frontline of government service delivery supporting millions of Australians and is front and centre of a vision to be a world leader in government service delivery. It s using cuttingedge technology to build world class platforms and capabilities to help Australians get on with their lives. The services required will enable the agency to supplement its existing ICT and digital workforce to ensure a high quality of technology and digital development for the Buyer with the flexibility to ramp resourcing up and down as needs require. Engaging a flexible ICT workforce will enable the Buyer to augment its requirements for the major work programs being undertaken.
Criteria
The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.
Essential criteria
1. IT infrastructure: Level 3 (SFIA)
Provisions/installs configures and maintains infrastructure services and components. Monitors measures and reports on infrastructure load performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures including backup/restore using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
2. Programming/software development: Level 2 (SFIA)
Designs codes verifies tests documents amends and refactors simple programs/scripts. Applies agreed standards and tools to achieve a wellengineered result. Reviews own work.
3. Systems installation and removal: Level 3 (SFIA)
Installs or removes hardware and/or software using supplied installation instructions and tools including handover to the client. Uses standard procedures and diagnostic tools to test installations correct problems and document results. Records details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation. Contributes to the development of installation procedures and standards.
Additional requirements
1. A security clearance will be required for the role. Does the candidate have the required Clearances or the ability to obtain and maintain.
2. To identify potential conflicts of interest is the candidate a director/owner/account manager/partner of a Seller registered on BuyICT If so provide the Position Title Seller Name and Seller ABN.
3. Provide details (e.g. manager branch) of candidates previous worked history either as a contractor or employee for the Buyer including its former agencies such as the Department of Human Services.
Essential criteria 1. A track record of delivering technology products in large organisations 2. A demonstrated understanding of what makes for a great developer experience for external users 3. Experience leading multi-disciplinary teams that follow agile and user-centred design practices 4. Experience working on large Government transformation programs highly regarded Desirable criteria 1. Knowledge, experience of, and relationships with the agriculture technology industry 2. Delivery of technology to support regulatory decision-making processes 3. Experience delivering to the Australian Government Digital Service Standard
Employment Type
Full Time
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