Analyst Customer Support Voice Letus
Analyst Customer Support Voice Letus
Posted on :
10-04-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities :
- Be able to have OnPoint communication in a proficient manner .
- Relay all information needed & as provided.
- Address customers in a professional and respectful manner.
- Take ownership of issues in order to followup on outstanding requests and escalate issues when necessary.
- Maintain uptodate knowledge on business areas.
- Maintain broad knowledge about company s products and services.
- Consistently communicating new issues to managers so as a company we can establish a solution to the problem
Requirements
Required Skills & Qualifications:
- Customer Support Experience in US. Business Environment Banking or Financial Services preferred.
Good Communication Skills (English USA). - Sensitization in American Culture.
- Open to work in Night Shift.
- Proficiency in Typing 35 wpm).
- Ability to handle distressed Customers.
- Accountability is required from each individual
Benefits
- 5 Days Working
- One Complimentary Meal per Day
- Internet Reimbursement
- Gym Reimbursement
- Group Medical Insurance
- Mental Health support benefits
- Relocation Assistance (if Applicable)
Core Java , Microservices , MYSQL , Multithreading , oops , Team Management The following describes the general qualifications and physical, sensory and mental abilities normally associated with performing the essential functions of this position. Bachelor s degree in Computer Science, Engineering, or a related field. 4+ years of experience in managing technical teams and projects. Proven track record in designing and implementing scalable architectures in a microservices environment. Strong expertise in Java-based technologies and best practices in software development. Experience with cloud services, particularly AWS, and knowledge of CI/CD pipelines. Excellent problem-solving skills and a collaborative mindset. Strong communication skills to effectively engage with both technical and non- technical stakeholders.
Employment Type
Full Time
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