Rental Car Agent
Rental Car Agent
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$ 22 - 25
1 Vacancy
Job Description
Rental Car Agent is responsible for making sure rental vehicles are prepared for rent customer interaction filling out rental contracts completely inspecting vehicles both when they are rented and returned closing out the contracts and ensuring payment is collected when needed.
REQUIREMENTS AND QUALIFICATIONS
- High school diploma or equivalent
- Proficient in Microsoft Office and data entry experience
- Multiline telephone experience
- Professional appearance and disposition
- Fluent in the English language
- Strong listening and accurate notes taking skills
- Excellent verbal and written communication skills
- Must be able to convey messages to employees clearly and quickly
- Detail oriented
- Problem solver
- Outstanding customer service skills
- Must be a team player selfmotivated
- Ability to multitask
DUTIES AND RESPONSIBILITIES
- Handle telephone inquiries regarding work in process and appointments and return phone messages
- Efficiently communicate with callers minimizing the time they are put on hold
- Ensure all invoice totals and receipts are accurate
- Have every repair order & credit card receipt signed by the customer at the time of payment
- Answer customers questions pertaining to the invoice with honesty and integrity
- Ensure that customer complaints are handled promptly with genuine concern and according to OGARAs guidelines
- Update customer information in the system as necessary
- Establish excellent working relationships with customers
- Properly create loaner car agreements ensuring that clients provide current drivers license current insurance and valid credit card
- Properly creates loaner car agreements ensuring that clients provide current drivers license current insurance and valid credit card
- Provide client with explanations about potential charges that can arise from using our loaner vehicle
- Provide a seamless handoff of the loaner vehicle to the client explaining the walkaround sheet the vehicle itself and what is expected upon their return to OGARA
- Create repair orders to charge clients for toll road violations parking tickets or damage to vehicle
- Check loaner vehicles for recalls or updates and create repair orders to get work accomplished
- Daily check on existing inventory for compliance of our standards such as full tank of gas cleanliness of vehicle and damage
- Checkin vehicles as they come in from finished clients. Go over vehicle for possible damage non compliance with fuel levels at the time of checkout excessive miles and cleanliness
- Ensure returned vehicles are washed fueled and ready to go within a 2hour period of initial return
- Report to management any situation or condition that jeopardizes the safety welfare or integrity of OGARA its personnel or customers
- Ensure warranty claims are processed accurately and promptly
- Prioritize work to ensure all deadlines are met
- Maintains timely and professional contact with customers and employees
- Maintains an organized
- Prepares estimates when required
- Maintains high customer satisfaction ratings
- Comply with all federal state and local laws as well as OGARAs policy regarding safeguarding customers vehicles property and information
- Perform other jobrelated duties as assigned by management
BENEFITS:
- Health dental and vision coverage for employee
- 401kKPlan
- Paid time off
- Paid training growth opportunities
- Employee vehicle purchase plans
- Discounts on products and services
- Long term job security
Compensation: $22.00 $25.00 depending on experience
We are committed to an inclusive environment for all employees and applicants and will make all employmentrelated decisions without regard to race color religion sex national origin sexual orientation gender identity age disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
