Client Service Technician
Client Service Technician
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Job Description
At Air Liquide Home Healthcare Canada we believe in patientcentered care and innovation. Were on a mission to help transform healthcare for the better. From advancing and digitizing our tools products and systems to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health wellness and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world
How will you CONTRIBUTE and GROW
The Client Service Technician (CST) transports delivers and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle and providing outstanding customer service. The CST delivers quality patient care by educating patients on the proper use maintenance and troubleshooting of the equipment. The CST will carry out all responsibilities in keeping with Air Liquide Home Healthcare Canadas safety and quality practices.Contributes to team effort by supporting other team members to satisfy both internal and external customers.
Complies with organizational vehicle policies and procedures and highway rules and regulations. Ensures safe supply of gases to clients homes and transporting gases according to procedures and regulations.
Inspects vehicle before and after use; documents inspection. Maintains a clean vehicle and ensures it is stocked with necessary personal protective equipment (PPE) safety equipment tools and other supplies.
Meets client needs by delivering products according to schedule and as required.
Sets up homecare equipment at patients home provides training to new clients and responds to requests from current clients. Provides client education on equipment function maintenance and troubleshooting. Performs technical checks and reviews safety instructions with clients. Maintains uptodate documentation by completing appropriate records for technical visits including equipment exchanges deliveries and pickup of equipment.
Ensures operation of medical equipment by completing preventative maintenance requirements; following manufacturers instructions; troubleshooting malfunctions; in the event that the work required exceeds the qualifications or abilities of the CST they should manage the downstream workflow which may involve sending the equipment back to the manufacturer or internal service center and handling the required documentation.
Performs warehouse duties in the branches they cover by stocking shelves with supplies shipping and receiving of products and equipment cleaning and disinfection of patient equipment.
Documents client care and services by completing clear accurate and timely delivery records.
Maintains client confidentiality as per Air Liquide Healthcare policy agreements in place and local regulations.
Protects clients and employees by adhering to infection control policies and protocols.
Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
Complies with applicable certification requirements and makes recommendations to management on needed actions.
Provides after hour service to clients by participating in branch oncall rotation.
Support RRT and other health professionals as appropriate with remote patient assessment via teleconsultation video conferencing or telephone follow up
Collaborate with the clinical team to ensure the effective use of product and treatment.
Contributes to a safe working environment by participating in safety meetings and initiatives working in a safe manner and encouraging others to do so and reporting unsafe occurrences and/or practices.
Ensures correct loading of vehicle by identifying product requirements for the day/week and unloading product or material in compliance with safety and legislative requirements.
Other duties as required.
Are you a MATCH
Licensed Practical Nurse or other allied health professional considered an asset
Care Aid Certification considered an asset
College Diploma and/or equivalent combination of education and experience required
Strong written and oral communication skills (verbal and written) in English (or French if QC based position)
Basic computer / tablet skills
Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
Basic mechanical/repair skills
23 years of consecutive recent driving/delivery experience
23 years Customer service experience in a healthcare setting
Clean and valid drivers abstract
Our Differences make our Performance
At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.
Required Experience:
IC
Employment Type
Full-Time
