Order Contract Management Specialist French speaking

As an order management specialist you are responsible for the wing to wing management of the order starting from timely and accurate order entry working with the plant/production for scheduling the order and as a contract management specialist your responsibilities will be to enter and manage customer contracts through its lifecycle. This means creating modifying terminating and invoicing customer contracts supporting dispute resolution for contract invoices.You will also be responsible for managing escalations from field service engineers and commercials. You also have to initiate and lead process improvements impacting team performance.

Essentials:

• High level of French language (oral and written) and English skills
• 2 years relevant professional experience
• Accuracy and attention to details
• Time management and allocation of priorities
• Effective and professional verbal and written communication both with internal and external customers
• Good problemsolving capability
• Customer service attitude with ownership on any kind of queries
• Logical thinking analytical mindset Reporting skills
• Proficient IT skills including Google Workspace
• Team Player
• Solid SAP knowledge and experience as a user
• Experience in customer service / order management

Desired Characteristics

• University or college degree
• Salesforce experience
• Mentor/Coaching attitude
• Additional relevant foreign language knowledge
• Process improvement and project management mindset

Order management

• Processing product and service related orders in SAP
• Processing complex orders
• Processing orders for key accounts
• Managing order related issues to enable delivery to customers on time in full
• Handling special queries urgencies with continuous professional communication with our existing customers and stakeholders
• Project billing
• Managing delivery and billing blocks

Contract Management

Creation update and termination of frame contracts in SAP

Driving the achievement of our revenue target through linear contract billing

Managing price revisions based on commercial request

Account Management

• Handling queries to meet customer expectations
• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update SAP

Dispute Management

Investigate and resolve customer invoice issues related to documents not sent or not received by the customer in order to facilitate cash collection for better cash cycle results

Support the sales operational team in the resolution of disputes by making invoice corrections

Contribute to process improvement

Collect pain points on Customer Care activities and facilitate process improvement initiatives within the organization to improve efficiency

Run Root Cause Analysis for identified process gaps and provide suggestion and/or solutions to leadership for focus areas improvements

Be a pioneer for Customer care job enrichment

What we offer:

You will be part of a motivated professional team.

We provide a competitive salary and other benefits including:

Valuecreating tasks and challenges in a successful and environmentally conscious international company

Cafeteria

Medicover private health insurance

Life insurance

Birthday bonus

Employee support program (e.g. legal health psychological counselling medical screening tests)

Family support (e.g. startofschool support)

Reward for employee referral

Regular training and development opportunities

Safe stable familyfriendly workplace for the long term

If you are an analytical problemsolver with strong SAP expertise and excellent communication skills we want to hear from you. Join our global team and help drive customer satisfaction while contributing to operational excellence.

Additional Information :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Fulltime