Team Manager Investigation Services Professional Regulation Hybrid Toronto

JOB PURPOSE

The Team Manager Investigation Services leads the planning and of the teams investigationprocess strategically managing a multidisciplinary team to complete the timely investigation and disposition of allegations related to professional conduct competence or capacity of Licensees and other matters assigned to the department. This Team Manager will be responsible for leading a team including Forensic Auditors with a focus on the investigation of potential breaches of the Societys regulations regarding mortgage fraud syndicated mortgages real estate related financial issues and general financial issues (including books and records misappropriation/misapplication/mishandling trust funds). Preference will be given to candidates with a professional accounting designation and membership in a recognized Canadian professional accounting body.

The Team Manager is accountable for the file review risk assessmentcaseload assignment coordination and management resource planning quality assurance and risk management for the assigned team. As a member of the Professional Regulation management team the Team Manager participates in the implementation of strategic operations and work produced throughout the Department and Division.

The Team Managers duties include leadership mentoring advice guidance and supervision of a team composed of a variety of positions the majority of which will be Forensic Auditors and which may also include Investigation Counsel and Investigators reporting to the position. The Team Manager Investigation Services will have oversight on complex highprofile matters and may actively participate in some investigations.

QUALIFICATIONS

• Miminum of a LLB/JD and member in good standing with the Law Society* or a university degree plus professional accounting designation or other such commensurate combination of formal professional credential training and qualification as to lead a team of varied legal and professional staff in the conduct of investigations of serious and complex Licensee breaches of conduct competence and capacity in a complex regulatory environment.
• Minimum of 10 years investigations experience or equivalent in a complex regulatory environment at least 5 of which includes working in a leadership capacity.
• May be required to travel locally to attend conferences outreach and activities related to Licensee relations.
• In depth understanding of the Law Societys mandate services legislation and policies
• In depth understanding and continued research and analysis in legally complex matters
• Knowledge of current trends and developments in the legal profession their practical applications and prosecution techniques including Rules of Civil and Criminal Procedure and with rules of evidence
• Skill and experience in the areas of investigatory process evidentiary and prosecutorial standards and trends and developments in the legal profession with respect to conduct and competence providing analyses and recommendations.
• Real estate and estates law criminal law smaller private practice or sole practitioner experience are preferred assets.
• Computer literacy including word processing software spreadsheet functions and internet search capabilities
• Broad understanding of the application of technology preferably in a regulatory / legal environment
• Expressive and persuasive in both spoken and written language
• Reason through highly complex spoken and written information

*By submitting your application for employment you agree to a clearance check of your regulatory history with the Law Society and to the use of this information in assessing suitability for employment at the Law Society.

^Please submit a cover letter with your application.

Client / Customer Service Planning

• Establishes and implements consistent fair and evidentiary sound investigative policies and procedures and ensures that the team is appropriately skilled structured and resourced to meet performance targets and standards.
• Directly manages the activities of Investigation Counsel Associate Investigation Counsel Forensic Auditors and Investigators involved in the investigation and disposition of conduct competence and capacity issues and other matters assigned to the department and evaluates and recommends improvements to investigatory work and administrative processes.
• Advises the Executive Director Professional Regulation DIS and other members of the division management team with respect to operational issues affecting the Professional Regulation division.

Client / Customer Service Delivery

• Assigns investigative file work to the multidisciplinary team matching skills and competencies to particular investigative requirements. Will have oversight on complex highprofile matters and may actively participate in some investigations.
• Monitors the progress of investigations participating in initial and ongoing risk assessment the resolution of deficiencies or problems in investigative processes and coaching and developing the skills and abilities of the team. Identifies and seeks out external expert resources when necessary to ensure that the necessary case specific competencies are met.
• Ensures that team members exercise sound judgment in the identification of the regulatory issues and proposed outcomes and that Discipline bound cases are backed by sound evidence and are delivered in accordance with Law Society prosecutorial standards.
• Identifies where further investigation of issues is required considering standards of quality the political and environmental context of the case and opportunities to mitigate risk and ensures that the Executive Director Professional Regulation DIS and other Professional Regulation divisionteam members are apprised of file status.
• Approves cases for closure notifying the DIS or Executive Director Professional Regulation as appropriate.

People Leadership

• Supervises and oversees mentoring of Investigation Counsel Associate Investigation Counsel Forensic Auditors and Investigators reporting to the Team Manager.
• Full human resources responsibility for decisions regarding staff hiring development performance compensation and discipline.
• Fosters a team environment by demonstrating leadership behaviour mentoring and empowering employees and building team capability.

Performance Goals Targets and Standards

• As a member of the management team establishes monitors reports on and refines targets and standards related to departmental operations in keeping with Professional Regulation division objectives.
• Sets high standards for quality and quantity of caseload completion and applies fair consistent policy and procedures to support the application and measurement of same to case plans and performance objectives.
• Engages in continuous improvement with respect to targets production standards and services provided to stakeholders and implements improvements to case plans case management systems resources and other tracking tools to ensure consistency quality and efficiency.

Policy Development

• Continually assesses policies and procedures and identifies opportunities for policy development or change in areas related to investigative activity. Identifies issues and/or gaps in policy and contributes to research analyses and policy development initiatives as assigned.
• Seeks input and expertise from other management team members and other expert resources sources within the department and the division and contributes to the effective exchange of information and expertise through and outside the division.

Team Membership

• Regularly communicates with the Executive Director Professional Regulation DIS and other Team Managers to ensure the appropriate allocation of resources and the fair equitable and appropriate assignment of work to staff.
• May be delegated as DIS in their absence and will from time to time represent the Division at Law Society and external meetings. Works collaboratively with other Professional Regulation division and Law Society staff to ensure prompt and seamless case transfers and coordinated efforts and proactively shares knowledge with respect to broad professional regulatory issues with staff the Executive Director Professional Regulation and other Professional Regulation division and Law Society staff as appropriate.

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.

The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible barrierfree and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.

If you are unable to apply to this position due to the requirement for an accommodation of any kind please email us at or call. We appreciate all interest and will directly contact candidates under consideration.