Director User Experience and Research - NBC Sports Next
Director User Experience and Research - NBC Sports Next
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Job Description
NBCUniversal is seeking a Director of User Experience Research to lead the strategic research vision for SportsNext. This role will align user research efforts with broader organizational goals while also addressing immediate product and design needs. The Director will work closely with partners across Product Design Data Science and Analytics to drive both evaluative and foundational research that informs current features and future roadmaps.
Reporting to the VP of Product Design and Research this leader will manage a small team of UX researchers and play a key role in elevating the voice of the user across the organizationshaping product direction and influencing senior stakeholders along the way.
At SportsNext were creating a connected ecosystem of products that serve a diverse range of users across both B2C and B2B experiences. A deep understanding of our users needs is essential to delivering meaningful highimpact products and thats where research plays a critical role.
As Director of UX Research for SportsNext youll lead a growing team of researchers who shape the future of our products through meaningful actionable insights. Youll work across a multidisciplinary team of designers content strategists product managers engineers analysts and data scientists all deeply invested in improving how people experience and manage sports and recreation.
In this role youll serve as a team lead coach and expert practitioner. Youll be responsible for supporting the growth and development of your team helping them thrive while ensuring their work drives measurable impact. Youll bring a strong mixedmethods background designing and executing studies ranging from interviews and usability testing to surveys and data analysis and consistently advocate for the user voice throughout the product development process.
Youll also collaborate with leaders across SportsNext to ensure our work is userdriven strategically aligned and grounded in a deep understanding of both consumer and business needs whether in youth sports or the world of golf.
Responsibilities:
- Leading a highperforming team of user researchers providing guidance mentoring and coaching while setting new standards for methodological rigor and research excellence
- Fostering a collaborative innovative and inclusive research culture
- Partnering with stakeholders across the organization to define and prioritize research initiatives that align with business objectives and center user needs
- Own and drive the User Research roadmap ensuring stakeholder and product
- needs are met and well aligned to achieve organizational KPIs and goals
- Vendor selection and management
- Communicating research findings effectively translating complex insights into
- actionable recommendations for key decisionmakers
- Influencing strategic and tactical product roadmaps with crossfunctional leadership
- Managing complex schedules across multiple projects to ensure on time delivery
- Driving strategic initiatives to inform and shape research programs Collaborating closely with crossfunctional leaders in Product Design Marketing and Analytics
- Connecting with other Research colleagues across NBCUniversal to share insights as well as lessons learned in conducting research
- Staying abreast of industry trends and emerging technologies continuously evolving our research methodologies and approaches
Qualifications :
Minimum Qualifications:
- Bachelors degree in Sociology Cognitive Science Psychology Anthropology
- Statistics or a related field
- Expertise in quantitative and qualitative research study design
- Expertise across a number of qualitative and quantitative research methods including surveys digital ethnographies focus groups etc.
- Familiarity with behavioral user analytics
- 10 years of experience executing applied research
- 8 years of experience leading collaborative efforts across disciplines
- 6 years of experience managing leading and growing a team of user researchers
- 5 years of consumer product research experience
- Excellent written and verbal communication skills
- Excellent data storytelling and presentation skills
- Extensive experience driving strategic product value through stakeholder influence
- Preferred Qualifications:
- Masters degree or PhD in Sociology Cognitive Science Psychology Anthropology
- Statistics or a related field
- Expertise in group moderation and facilitation
- 10 years of experience conducting UX research on products
- 8 years of experience working with executive leadership
- 5 years of experience driving projects in a large matrixed organization
Fully Remote: This position has been designated as fully remote meaning that the position is expected to contribute from a nonNBCUniversal worksite most commonly an employees residence.
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers as a result of your disability. You can request reasonable accommodations by emailing
Although youll be hired as an NBCU employee your employment and the responsibilities associated with this job likely will transition to SpinCo in the future. By joining at this pivotal time youll be a part of this exciting company as it takes shape.
For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
